Description
Mass General Brigham is seeking a Registered Nurse (RN) Manager for a nursing job in Everett, Massachusetts.
Job Description & Requirements
- Specialty: Manager
- Discipline: RN
- Duration: Ongoing
- 40 hours per week
- Shift: 8 hours, days
- Employment Type: Staff
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. When determining base pay, we take a comprehensive approach that considers your skills, relevant experience, education, certifications, and other critical factors. The pay information provided offers an estimate based on the minimum job qualifications, but it does not encompass all the elements that contribute to your total compensation package.
The Case Management Nurse Manager is responsible for the facilitation of the delivery of consistent, high-quality patient care, operational efficiencies, compliance with CM Standards of Practice, hospital and regulatory policies and compliance, and supporting the ongoing development of the case management department. The NM is responsible for managerial oversight of the Case Management Department nurses and administrative support staff and daily operations for their area of responsibility within the department. The NM is responsible for facilitation of patient progression and efficient/cost effective use of human, fiscal, and material resources. The NM identifies, initiates and participates in hospital and unit-based quality improvement activities. She/he participates in a collaborative relationship with the interdisciplinary team, including physicians, nurse directors, nurses, support staff and other members of the health care teams as well as participates in department, MGH, and PHSgroups and committees. She/he is responsible for the development and evaluation of professional and support staff on her/his services. As a nurse leader, the NM directs and evaluates staff within the Case Management Department and serves as a resource and role model for the RN Care Managers and support staff. Drawing on a extensive clinical knowledge and a broad understanding of hospital and case management practices and policies, and displaying a high degree of initiative and independent judgement, the Nurse Manager will collaborate closely with the CM Nurse Directors and representatives from other departments to continually assess and direct solutions for a wide range of issues As a member of the Case Management leadership team, he/she is jointly responsible for operational and fiscal efficiency and effectiveness of the department. PRINCIPAL DUTIES AND RESPONSIBILITIES Relevant activities include, but are not limited to the following: CLINICAL PRACTICE - Establishes and maintains an environment that is patient/family focused and culturally sensitive to the diverse needs of patients and staff - Supports staff in the evolution of their practice and professional growth and development - Establishes effective accountability systems to assure the patient care and case management standards are met - Assess the effectiveness of patient care through direct observation and supervision of RN Care Managers and support staff, including participation in interdisciplinary patient care rounds and family team meetings - Works closely with the Case Management Specialist to ensure the highest level of competent patient care is provided for all patients throughout the course of their hospital stay and along the continuum of care - Ensures all patient care responsibilities will be performed consistent with age specific criteria including, but not limited to, the pediatric and geriatric populations - Assists staff and CM leadership in the provision of patient care using, but not limited to, the philosophy of MGH Patient Care Services and regulatory agency standards - Facilitates safe and efficient delivery of care in collaboration with the interdisciplinary and Case Management Leadership teams - Provides daily, direct case management support to the case managers for complex patient discharge, mentors staff and provides support and coaching as indicated LEADERSHIP - Responsible for facilitating high quality care with positive patient outcomes - Responsible for implementing policies, procedures, standards of practice necessary for the coordination and delivery of excellent patient and family focused care - Facilitates collaboration with the multidisciplinary team to plan and coordinate the delivery of care - Fosters an environment that supports excellence in practice through implementing programs developed by the Case Management leadership that contribute to positive patient outcomes. Holds staff accountable for implementing standards of care, practice and performance - Develops effective problem-solving strategies with nurse directors and staff for day to day issues as well as programmatic concerns in the areas of responsibility. - Develops systematic evaluation of the work processes in areas of responsibilities and initiates changes to processes in close collaboration with Nurse Directors, CMs and UM Case Managers staff to continuously improve. - Collaborates with unit and service-based staff and administrators, including the Nursing Directors, Chiefs of Staff, Clinical Directors of Social Service, PT/OT, ST and other ancillary health care professionals to promote the delivery of excellent interdisciplinary patient focused care; actively participates on committees and initiatives - Monitors long length of stay patients with case managers and other clinical staff to facilitate progression of care and discharges. - Demonstrates and teaches techniques that enhance skills necessary to achieve successful Case Management outcomes. These skills include proactive care planning, positive relationship building, and effective written/verbal communication, ability to effect change, planning organizing and critical thinking. - Collaborates with Case Managers in identifying and problem-solving barriers to discharge; using escalating process as indicated to resolve barriers. - Promotes and supports progression of case managers in the Clinical Recognition program - Actively supports staff participation for all MGH Collaborative Governance Committees - Encourages Case Management certification from national accredited programs. STAFFING SCHEDULING AND PAYROLL - Collaborates with CM Nurse Director to establish, implement, and optimize scheduling and payroll practices; responsible for accuracy of payroll and follow up on inaccuracies as needed. - Monitors and adjusts daily assignments and provide oversight to the weekly payroll - Delegates responsibility and authority to appropriate staff - Promotes the development of Case Manager teams engaging unit, practice, and service-based staff in decision making process - Monitors case managers work-load and is cognizant of resource allocation. HUMAN RESOURCES - Collaborates with Nurse Director regarding staff recruitment, screening, interviewing, hiring, competency and orientation coordination and ongoing personnel issues within area of responsibility. - Facilitates orientation and on boards new hires; identifying ongoing training needs in conjunction with CM Specialists. - Conducts annual performance evaluations and provides ongoing coaching and feedback - Collaborates with the CM specialist to develop an individualized education plan for case managers as needed. - Works with appropriate resources to develop training and cross training for direct reports. - Coordinates and monitors all daily activities of direct reports, including: prioritizing workloads, establishing
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