Technical Support Specialist $19/hr Job Listing at Kelly Services in Gahanna, OH (Job ID US3526071_BH9698789)

Description

Kelly Services is currently hiring a temp to hire Technical Support Specialist in Gahanna, Ohio. Our client, a leading private company dedicated to providing cutting-edge solutions in telecommunications, is seeking a dedicated individual with a strong background in providing technical assistance. In this role, you will be the primary point of contact for our valued customers.  Additionally, you will serve as a backup for our inventory department.

PAY: $19/hr
HOURS: 9:00am-6:00pm, Monday-Friday

General Summary of Position

As a Technical Support Specialist, you will be responsible for providing exceptional customer support. You will collaborate with colleagues in their Help Desk/Call Center department to address incoming calls, emails, or chat messages from customers seeking assistance with telecommunications concerns. Your objective is to deliver prompt and precise responses to their inquiries.

Essential Job Responsibilities

• Offer primary support for wireless inquiries received via telephone daily.
• Troubleshoot customer needs, including but not limited to activating new phones, new accounts, or adding new services to existing accounts.
• Manage standard client orders, ensuring they are processed within a 4-hour service agreement.
• Maintain up-to-date knowledge of company policies concerning Data Security (DS) and Personal Information (PI) protection.
• Perform other duties or special projects as required, in support of the department's goals.
• Excel within a team environment.
• Evaluate customer needs and determine appropriate options or procedures.
• Complete mandatory training sessions that begin on the date of hire and span four weeks.

Skills

• Excellent interpersonal, communication, and time management skills.
• Strong customer service skills.
• Strong active listening skills.
• Competent troubleshooting abilities.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• High-level computer literacy, including proficiency in Microsoft Office Suite, SharePoint, and Excel.

#CB   #P1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website