Description
Platform Innovation Account Manager
Location: Remote, but must reside in New York, New Jersey or Connecticut
Contract Duration: 5 months
Contract Type: W2 through Staffing Supplier
About the team:
Our client's Platform team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more. We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.
About the Role:
- Reports to the GTM Lead overseeing the Account Management & Sales function.
- Full-time (40 hours per week).
- Requires domestic travel once per month in the Northeast region.
You're excited about this opportunity because you will…
- Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow.
- Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product.
- Minimize churn by identifying opportunities for expansion and helping partners leverage our products.
- Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform.
We're excited about you because you…
- Have 2-3 years of professional experience with a proven track record of success and increasing responsibility.
- Hold a Bachelor's degree or have equivalent work experience.
- Are a flawless executor who isn't afraid to roll up your sleeves and get to the lowest level of detail to solve problems
- Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
- Have project management and/or account management experience
- Possess excellent written and verbal communication skills
- Can translate feedback from a restaurant to a product team and vice versa
- Are comfortable working with technical products and hardware
- Must have experience with Salesforce, Slack, and Google Workspace
A reasonable estimate of the compensation range for this position is $28 – $30/hr. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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