Operations Clerk Job Listing at Kelly Services in Glendale, CA (Job ID US3536916_BH9737690)

Description

We are seeking a detail-oriented and proactive Order Processing Rep II to support our internal and external customers by performing a range of tasks including searches, document retrieval, preparation, execution, filings, and recordings across various jurisdictions. This role requires an individual with strong customer service skills, a willingness to challenge existing processes, and a desire to improve efficiencies while maintaining high-quality work standards. 

Location: 330 N Brand Blvd Glendale CA 91203 United States 
Shift: 8:00am to 5:00pmPST 
Pay rate: $25/hr 

Key Responsibilities: 

• Perform searches and document retrieval, preparation, and execution, as well as filings and recordings at all jurisdictional levels. 

• Assist internal/external customers and vendors with order fulfillment and problem resolution. 

• Demonstrate and explain service offerings, procedures, processes, methodologies, delivery options, and jurisdictional requirements to customers, team members, and vendors. 

• Make informed and timely decisions to meet client expectations and requirements. 

• Offer recommendations to improve customer satisfaction, retention, efficiency, revenue growth, cost savings, and financial results. 

• Analyze existing procedures and processes, suggesting improvements to enhance team efficiency and overall customer and employee satisfaction. 

• Provide training to customers, team members, and vendors on  products, jurisdictional requirements, and company databases using a consultative approach. 

• Maintain a high level of accuracy and attention to detail in all tasks, ensuring high-quality work at all times. 

• Support team efforts to reach both individual and team performance goals. 

• Share best practices and offer helpful hints across teams to enhance service delivery. 

• Gain in-depth knowledge of jurisdictional requirements for mortgage filings after training. 

• Respond to process inquiries and incoming order requests, including data entry, document preparation, photocopying, scanning, and email correspondence. 

• Research and liaise with county recorder's offices to obtain filing status or customer information. 

• Contact county clerks or designated county correspondents to gather filing status and submission requirements. 

• Communicate with customers and sales teams to resolve status and filing turnaround time issues. 

• Provide administrative support to other departments as needed. 

• Present complex issues and potential solutions to management. 

• Stay updated on product knowledge and market trends. 

Qualifications: 

• Typing test required  

• Previous customer service experience is preferred. 

• Strong attention to detail and the ability to maintain high-quality work. 

• Ability to handle multiple tasks and deadlines with a focus on customer satisfaction. 

• Ability to work collaboratively with both internal teams and external customers. 

• After training, ability to understand jurisdiction requirements and mortgage filing processes. 

• Proficiency in handling document management, research, and data entry tasks. 

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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