Field Service Tech on Call Job Listing at Kelly Services in Mentor, OH (Job ID 9630353)

Description

Direct Hire Technical Support Specialist 
Hours: 9:00 AM – 5:00 PM + OT (Monday – Friday)  
Pay: $75,000+ salary  
Location: Remote (with some travel required)  
Benefits: Health, Dental, Vision, 401k, PTO, Paid Holidays + BONUS

Kelly has partnered with a premier customer and seeking a Technical Support Specialist to join their team! 

The Technical Support Specialist will manage customer service inquiries and troubleshoot technical issues. This role involves remote troubleshooting, ticket management, collaborating with technicians, and ensuring timely resolution. Ideal candidates will have strong problem-solving abilities, attention to detail, and excellent communication skills.

Key Responsibilities:
•    Customer Support & Troubleshooting: Act as the first point of contact for technical issues, providing remote troubleshooting and solutions.
•    Ticket Management: Manage service tickets, ensure timely follow-ups, and update service records.
•    Collaboration: Work with internal teams to expedite technical solutions.
•    Service Requests & Quotes: Process service requests and generate quotes for field repairs.
•    Parts Management: Locate, order, and track parts and service bulletins.
•    Customer Communication: Keep customers informed about the status of service tickets.
•    Service Follow-Up: Follow up with internal teams and customers to ensure ticket resolution.
•    Field Visits: Assist with planned field visits as needed.

Qualifications:
•    Education:  Bachelor's degree preferred or equivalent experience.
•    Experience: 5+ years in a technical field (hydraulics, PLC, refrigeration, etc.).
•    Skills: Ability to troubleshoot electrical, hydraulic, PLC, CAN-bus, and diesel systems.
•    Customer Service: Strong communication skills and prior customer service experience.
•    Software Proficiency: MS Office (Word, Excel, PowerPoint, Outlook).
•    Certifications: Refrigerant certification (Section 609, Type II) preferred.

Key Traits:
•    Strong problem-solving and organizational skills.
•    Detail-oriented and customer-focused.
•    Able to adapt in a fast-paced environment.

Interested? Apply today or use this link to schedule directly on my calendar https://calendly.com/dans465

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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