Dispatch/Customer Service (Bilingual) Job Listing at Kelly Services in Portland, OR (Job ID 9669343)

Description

Position Title: Bilingual Customer/Vendor Service
Schedule: Monday – Friday 8am-5pm (some flexibility)
Location: NE Portland, OR (Onsite)
Pay Rate: $20-$25/hr

Job Description:

• Respond to all installer phone calls and assist in solving all issues in the field
• Gain and communicate customer approvals for extra work, labor, materials as needed
• Communicate with Operations and Sales department on issues affecting customer and delivery
• Update all orders, add notes, and confirm that all changes are communicated
• Maintain daily installer call log
• Create and log all complaints and compliments
• Back up customer service in converting orders from quotes to sales orders
• Create installer warranty orders and send complaints to management
• Schedule inspections as needed
• Accurately place orders
• Ensure customers are kept updated until successful completion of install
• Deliver outstanding service to our customers
• Various duties and/or projects requested by management

Qualifications:

• High School Diploma or Equivalent
• Must be Bilingual English/Spanish
• Ability to prioritize tasks
• Basic Computer Skills
• Ability to handle high volume calls
• Attention to Detail

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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