Customer Support Representative Job Listing at Kelly Services in Muskegon, MI (Job ID 9555107)

Description

Join Our Team as a Customer Support Representative!

Are you passionate about delivering exceptional customer service and looking to kickstart your career? We are seeking motivated and detail-oriented individuals to join our team as Customer Support Representatives. This entry-level role offers the perfect opportunity for those with a background in customer service to grow and thrive in a fast-paced, dynamic environment.

About the Role: As a Customer Support Representative, you'll be the face of our company, managing the customer experience from start to finish. You will be part of a supportive team, handling customer inquiries, processing orders, and assisting with logistics, all while prioritizing tasks to ensure timely and accurate responses.

Position Title: Customer Support Representative
Schedule: Monday-Friday: 8AM-5PM
Hourly Pay Rate: $18 Hourly
Benefit Package: Medical, Dental, Vision, 401K, Vacation, Sick Time, & Holiday Pay
Location: Norton Shores, Michigan 49441

Key Responsibilities:

• Engage with customers via phone and email, offering professional and timely communication
• Manage customer orders, quotes, and inquiries through a shared inbox
• Prioritize urgent customer requests and monitor order status
• Support logistics and inventory management, ensuring smooth parts processing and delivery
• Coordinate with team members and vendors to resolve issues and escalations
• Provide regular reporting to keep the business running efficiently

What We're Looking For:

• A positive attitude and a passion for helping others
• Excellent communication skills, both written and verbal
• Attention to detail and strong organizational abilities
• Experience in customer service, especially in a fast-moving industry
• Proficiency in Microsoft Office, particularly Excel (experience with SAP and CRM systems is a plus)
• High school diploma required; logistics or inventory management experience preferred

Why Join Us? This is more than just a job—it's the start of an exciting career. We believe in building a supportive and encouraging work environment where every team member has the opportunity to learn, grow, and succeed. If you're ready to bring your customer service experience to the next level, we'd love to hear from you!

Apply today and take the first step toward an exciting future with us!

Thank You 
Kelly Services

 

#P1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering/Technology – Project Services?

Looking to work with leading project management organizations at top companies around the world? That's where we come in. At Kelly Engineering and Kelly Technology, our Project Services Teams create expert talent solutions to solve the world's most critical challenges. We connect you with opportunities to work on intriguing, innovative, and high-visibility projects—all with a schedule that works for you. Do you prefer the variety and flexibility of short-term projects? Or are looking for a long-term opportunity? Either way, our connections and expertise will help you take your career exactly where you want to go. That's just good planning.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website