Description
Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative -Producer Services to work at a premier client in Phoenix AZ 85027
Pay rate and Shift
l Job Duration: 6+ Month
l Shift: 7:30am-8:00pm
Job Summary:
l The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails.
l Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.
l The primary goal is to deliver exceptional customer experiences
Key Responsibilities:
l Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
l Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
l Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
l Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
l Maintain performance and quality standards
l Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
l Ability to learn the basic concepts of personal lines insurance principles and Combined products offered to our CWB customers
l Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
l Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
l Assist with special requests as needed.
l Complete additional tasks and other projects/duties as assigned
Qualifications
l Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
l 3-5 years' experience of Insurance background
l Customer- focused mindset and dedication to providing exceptional service to employees
l Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
l Outstanding, effective, and service focused communication skills, both verbal and written
l Proficient in computer skills, multi-application navigation and multi-tasking
l Accepts accountability
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work
out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be an Customer Service Representative -Producer Services today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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