Description
Are you looking for a rewarding career in customer service without having to relocate? Look no further! KellyConnect® is actively seeking dedicated Customer Service Representatives to join our team at a premier employer in the heart of Louisville, KY.
As a Customer Service Representative, you will play a vital role in delivering exceptional customer care and creating lasting value for our clients. You will engage with customers through phone, email, and web correspondence, addressing service inquiries, processing payments, updating accounts, and resolving customer issues
In this role, you will:
• Serve as the primary point of contact for all customer service inquiries.
• Provide accurate information and resolve issues efficiently.
• Process credit card and e-check payments for both replenishments and violations.
• Open cases for unresolved customer inquiries and follow up as necessary.
• Address customer complaints by researching and adjusting account discrepancies.
• Manage email correspondence and handle customer disputes professionally.
• Update customer accounts, invoices, and payment information accurately.
• Maintain a high standard of customer-focused service, fostering positive relationships.
• Collaborate effectively with team members and management to enhance the customer experience.
• Perform additional duties as assigned to support team objectives.
Schedule and Compensation
• Pay Rate: $18 per hour
• Schedule: Full-time opportunities with a schedule between 10 AM – 7 PM ET (Monday-Friday) and 9 AM – 5 PM (Saturday).
• Career Advancement: Potential for conversion based on performance.
This role is a great fit if you:
• Have a high school diploma or equivalent.
• Bring 1-3 years of experience in customer service, preferably in a call center or retail environment.
• Possess excellent verbal and written communication skills.
• Have a proven attendance record and a positive attitude.
• Are organized, self-motivated, and detail-oriented.
• Have working knowledge of MS Outlook and basic computer skills.
Why Join Us?
At KellyConnect®, we value our employees and strive to create a supportive work environment that encourages growth and development. If you're ready to take the next step in your career and be a part of a dynamic team, we want to hear from you!
Apply today to start your journey with KellyConnect®!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Opportunity is calling.
Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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