Customer Service Representative Job Listing at Kelly Services in Orlando, FL (Job ID US3558678_BH9804157)

Description

Kelly Services is seeking an onsite Customer Service Representative for a busy manufacturer located in Orlando, FL 32837.

Pay- $25/hour. Depends on Experience
Schedule- Mon-Friday 8:30am-4:30pm
Start date- July 2025
Temp to hire

The Customer Service Representative serves as the central point of contact between external customers and internal staff for all order entry and order management related activities.  The Customer Service Representative provides high quality and professional care by working collaboratively to proactively address and resolve all internal and external customer inquiries.

To successfully perform this job, an individual must be capable of fulfilling each essential job function satisfactorily.  Essential Job Functions

• Manage customer demand from initial order placement through to on-time delivery for assigned accounts and sales representatives.
• Work collaboratively with internal teams (Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, Product, etc.) to monitor all open and finished orders, including schedule changes, new designs, graphics changes, and customer requirements.
• Advise customers of any delays and evaluate/implement alternative solutions to ensure customer expectations are met.
• Work with customers and sales reps to manage finished goods levels and aged inventory proactively.
• Coordinate the scheduling of customer shipments and input shipping information into the ERP system. Expedite rush shipments and monitor their progress through delivery as applicable.
• Collaborate with Accounting and Sales to ensure all pricing changes/updates are communicated timely to the appropriate teams.
• Assist customers, sales reps, management, or coworkers with inquiries, complaints, and resolution of complex issues.
• Build customer loyalty by providing prompt, professional, and efficient service while focusing on opportunities to improve and streamline processes.
• Know and follow all safety policies and procedures and be committed to ISO and food safety practices.
• Enter daily machine hours into the ERP system with strict attention to detail.

Qualifications, Education, and Experience

• Experience: 1-3 years of related professional experience. 
• Education: College degree preferred.
• ERP Knowledge: Working knowledge of core Baan or ERP systems
• Computer Skills: Strong skills in Excel, Word, and Internet use.
• Communication Skills: Excellent oral and written English communication skills.
• Stress Management: Ability to handle difficult and stressful situations professionally.
• Attention to Detail: Strong attention to detail with prompt follow-up on issues.
• Listening and Organizational Skills: Excellent listening skills; strong organizational skills with the ability to prioritize and multi-task.
• Flexibility and Teamwork: Must be flexible and work well in a team environment.

Key Competencies

• Customer Focus: Results-driven.
• Business Acumen: Leverages business insights; technical capacity.
• Communication Proficiency: Strong communication skills.
• Problem Solving and Strategic Thinking: Effective analysis and strategic planning.

This role is ideal for individuals who excel in customer service, have a keen eye for detail, and thrive in dynamic environments where teamwork and strategic problem-solving are key. Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website