Description
Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Representative to work at a premier client, John Deere, in Johnston, IA. We're here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We'll help you get where you want to be.
Salary/Pay Rate/Compensation:
This position offers a retention bonus after 6, 12, and 18 months of employment, along with pay increases based on the same timeline.
Why you should apply to be a Customer Service Representative:
• Enjoy competitive pay with retention bonuses and regular pay increases.
• Work in a supportive environment at the John Deere e-Commerce Contact Center.
• Benefit from a structured training program and ongoing mentorship.
• Experience a flexible work schedule with the option to work from home on Fridays.
What's a typical day as a Customer Service Representative? You'll be:
• Supporting the John Deere e-Commerce Contact Center by taking inbound calls from customers and dealers regarding part orders or items available for purchase on Shop.Deere.com.
• Making occasional outbound calls to research and follow up on customer inquiries.
• Documenting every interaction effectively in our internal case management system, handling approximately 15-20 calls per day.
This job might be an outstanding fit if you:
• Have a Bachelor's degree in Agriculture, Business, Engineering, IT, or a related field, along with prior experience in agriculture or technology dealer channels.
• Possess at least 6 months of customer service or support experience, ideally in a call center environment.
• Demonstrate excellent written and verbal communication skills, with the ability to speak confidently and proficiently use Microsoft Office products.
What happens next
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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