Description
At Kelly®, we're passionate about helping you find the job that's just right. We're seeking Contract Customer Service Representatives for John Deere in Johnston for an 8 month assignment with a schedule of Friday through Monday from 8:00am – 5:00pm. Remote schedule is not available.
Your Day-to-Day Activities:
•Provide product/service information and respond to customer and dealer questions
• Working tickets through a ticketing system that come from Dealer/Customer requests
• Create follow up actions and enter relevant information into various internal systems
• Managing contract, legal entity and tax rules conversations
• Navigating through diverse tools that have complex interfaces
• Using Microsoft Office products specifically Excel and One Note
Required Qualifications:
• Demonstrated ability to manage complex conversations in real time
• Ability to manage several projects simultaneously
• Using complex multilevel scripts and processes to clarify customer information
• Demonstrated team skills and written and verbal communication skills
• Bachelor's Degree or equivalent experience
Technical Skills & Knowledge Preferred:
• Experience working directly with John Deere customers and dealers
• Understanding of revenue recognition principles for software licensing models
• Cross functional experience in product management, sales, marketing, legal, data, accounting, order fulfillment, etc.
• Ability to leverage data and analytics to identify opportunities and solve problems
What Comes Next:
If your skills match our requirements, you'll move on to the next steps. Even if this position isn't a fit, you'll remain in our network, broadening your opportunities.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply on company website
Find Connections via Linkedin
