Customer Service Advocate II – Call Center Job Listing at Kelly Services in Columbia, SC (Job ID US3549294_BH9776808)

Description

Job Title: Customer Service Advocate II – Call Center Position

Are you ready to elevate your career in customer service? Join our vibrant team as a Customer Service Advocate II, where you'll be the heartbeat of our operations, delivering exceptional service to clients across beautiful South Carolina! This is not just a job; it's an opportunity to make a genuine impact in people's lives while honing your problem-solving skills in a fast-paced environment. If you thrive on helping others and want to be part of a rewarding journey, we want to hear your voice!

Job Specifications:

• Job Type: Full-time
• Location: 4101 Percival Road, Columbia, SC, 29229
• Pay Rate: $14-18 per hour – Competitive compensation for your awesome skills!
• Shift: 8-hour shift between 8am and 8pm – Flexibility to fit your lifestyle!

Roles and Responsibilities:

• Be the guiding light for our customers by providing prompt, accurate, and friendly responses to inquiries across various channels.
• Dive deep into research to resolve unique customer challenges, ensuring top-notch relations and satisfaction.
• Keep detailed records of customer interactions and initiate adjustments as necessary, becoming the backbone of our operational success.
• Collaborate with other departments to tackle customer issues head-on and deliver seamless solutions.
• Take the lead on priority inquiries and special projects, showcasing your initiative and drive.
• Share your insights by documenting customer complaints and providing valuable feedback for continuous improvement.
• Innovate our processes by suggesting enhancements based on your daily experiences, making a tangible difference in our operations.
• Pass on your knowledge by assisting in training new employees and cross-training your fellow advocates.

Qualifications & Skills:

• High School Diploma or equivalent required; a Bachelor's Degree can substitute for work experience.
• Minimum of 1 year of claims processing or customer service experience – Your experience is your superpower!
• Excellent verbal and written communication skills, showcasing your proficiency in spelling, punctuation, and grammar.
• Strong organizational and interpersonal skills, with the ability to maintain composure in high-stress situations.
• Good judgment and discretion when handling confidential information – Integrity is key!
• Quick learner with the ability to efficiently navigate multiple computer systems.
• Familiarity with word processing, spreadsheet, and database software is preferred – tech-savvy skills are a plus!

Opportunities: This is your launchpad to success! The Customer Service Advocate II role offers significant growth opportunities. Enhance your skills in customer service and claims processing while paving your way to higher positions. With dedication, performance, and a passion for excellence, you'll advance your career and contribute to our mission of outstanding service!

Ready to make a difference? Apply today and take the first step toward an exciting career with us!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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