Collections Specialist Job Listing at Kelly Services in Norfolk, VA (Job ID 9605970)

Description

Location: Norfolk, VA
Hours: Monday-Friday 8a,-5pm
Pay: $20/hr, depending on experience

Key Responsibilities

• Work with assigned accounts to develop and implement recovery strategies.
• Resolve consumer concerns and respond to complaints in a professional manner, aiming to de-escalate situations effectively.
• Utilize strong time management and organizational skills to prioritize tasks and meet recovery goals.
• Negotiate effectively in a collections environment to achieve optimal outcomes.
• Maintain knowledge of debt collection laws, including the FDCPA and UDAAP.
• Communicate clearly and effectively, both verbally and in writing, to ensure consumer satisfaction.

Required Qualifications

• Previous experience in sales and customer service, preferably in a call center environment.
• Proven experience in a collections role with a focus on recovery preferred.
• Strong negotiation skills and the ability to manage difficult conversations.
• Excellent time management and organizational skills.
• Bilingual in Spanish is a plus; candidates may qualify for an additional bonus.

Preferred Qualifications

• Familiarity with legal processes related to debt collection.
• Demonstrated performance in achieving recovery targets.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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