Business Process Analyst Job Listing at Kelly Services in Iowa City, IA (Job ID US3551772_BH9783823)

Description

NOW HIRING!

REMOTE WORKERS - WILL WORK IN CENTRAL TIME ZONE

Payrate based on experience- $39.00-$44/HR- DOE

Monday-Friday 7:30AM-4:30PM

Contract- 3-6 months

Job Title: Business Process Analyst

 

Position objective:  We are seeking a Business Process Analyst to join the Operational Solutions Team in the Operating Office . The ideal candidate for this role will demonstrate strong attention to detail, possess excellent verbal and written communication skills, and have experience translating business rules, practices, processes, and policies into business process documentation. The candidate will work collaboratively with various departments and be responsible for creating, maintaining, and, updating comprehensive documentation of business processes to support optimization and new development. 

Job responsibilities include but are not limited to:

• Document and maintain detailed business process workflows, process maps, flowcharts, and other visual aids and procedures and guidelines, such as Standard Operating Procedures (SOPs), making sure to include inputs, outputs, and utilized resources.
• Collaborate with process owners and stakeholders to gather and evaluate current business processes and requirements to ensure accuracy in documentation.
• Determine where processes are out of alignment with business objectives and recommend improvement opportunities.
• Develop and drive implementation of optimized processes to enhance internal collaboration and efficiency and customer satisfaction.
• Stay updated on industry standards to ensure documentation is consistent, clear, and easily understood to relevant parties and adheres to standardized QMS and other best practices.
• Conduct regular reviews and updates of documentation to reflect changes in processes.
• Provide training and support to staff on understanding and using process documentation.
• Monitor success of updated business workflows and provide reports to upper-level management and other stakeholders.

REQUIRED QUALIFICATIONS

Education: Bachelor's degree required,

·An equivalent combination of education and proven experience in business process documentation or a similar role from which comparable knowledge and abilities can be acquired

 

Experience:

•  A minimum of 3-5 years of related experience in business process documentation, business process mapping or a similar role required.
• Operations/business excellence experience preferred.
• ·Experience with technology and systems, such as Microsoft Office Suite, Salesforce.com, Visio, MS Project Schedule, JIRA and assessment delivery systems

Skills:

• Excellent communication skills
• Fluency in written and verbal communication, including presentation and facilitation skills
• Demonstrate customer service-oriented focus
• Attention to detail and a commitment to quality.
• Proficiency in Microsoft Word and Microsoft Excel and in documentation and process mapping tools and software (e.g., Visio).
• Excellent organizational and time management skills.

 

Abilities:

•  Ability to work independently and to collaborate as part of a team
• Communication –communicates effectively in oral and written formats within the team
•  Collaboration –collaborates and contributes in a fast-paced environment with diverse perspectives; is a strong team player who possesses excellent interpersonal skills
• Accountability –takes responsibility and follows through on commitments; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior
• Confidentiality - Ability to exercise discretion and independent judgment in making decisions
• Change management – Ability to adapt quickly to change and navigate ambiguity in a fast-paced environment that requires frequent prioritization and strong decision-making skills
•  Initiative – uses self-starter approach, ability to multi-task, proactively anticipates and acts on information and details needed, willingness and ability to learn
• Organization – Demonstrated strong prioritization and organization skills, including analytical problem solving
• Optimization – ability to apply continuous improvement to existing processes and programs, strong problem-solving and critical thinking skills.

 

PREFERRED QUALIFICATIONS

 

• Experience in supporting an operations business unit or educational assessment organization
• Agile experience preferred
• Project Management Certifications preferred
• Knowledge of SharePoint and Salesforce platforms

#p1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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