Business Data Analyst (E-Commerce) Job Listing at Kelly Services in New York, NY (Job ID 9654697)

Description

Job Title: Business Analyst II

Pay rate: $51.70 per hour

Duration: 2024-12-16 to 2025-12-12

W2 contract only (No C2C)

Location- 435 Hudson Street, NY, 10014

 

Manager would like to see someone that understands e-comm data and e-comm KPIs and CRM

Need to be able use data manipulation and python and Google Worker for visualization and building of dashboards. General reporting with Excel. Manage time very well as this candidate will report into two managers. Interpret and analyze data to make recommendations

This role will be responsible for leveraging global data sources to build and maintain e-commerce and CRM dashboards and reporting to support data-driven Brand strategies.

Key Responsibilities:

E-COMMERCE:

1. Own, build and maintain monthly & quarterly global digital channels sales reporting and global eCommerce and KPI dashboards
2. Leverage analytics to drive customer-centric action plans and maximize opportunities by cross-referencing and merging insights from diverse data sources, supporting multi-channel strategies
3. Consolidate multiple Google Analytics property data for recurring monthly reporting, utilizing internal tools to analyze the state of business and provide key findings
4. Collaborate closely with stakeholders, serving as a subject matter expert to lead KPI analyses of site performance, site feature performance, and digital marketing channels globally. Provide feedback on ways to enhance performance
5. Possess a key understanding of on-site user journeys and conversion funnels to advise on delivering a consistent user experience and to improve conversion. Identify gaps or opportunities for improvement to support digital, content and site experience teams

CRM:

1. Create and maintain CRM & loyalty reporting dashboards by aggregating and consolidating data from various platforms and data sources (Tableau, Power Bi, csv files, etc.)
2. Own CRM & loyalty quarterly reporting and identify gaps to improve holistic view of our customers
3. Lead data collection from various global market partners and KPI analyses on global CRM and loyalty activations (customer behavior, email channel performance, loyalty program performance, NPS, product purchase trends, etc.)
4. Support data-aggregation, standardization, and analysis for loyalty program structural and financial modeling

TRANSVERAL:

1. Deliver monthly digital dashboards and presentations (eCommerce + CRM) to provide business highlights and insights to the leadership team
2. Collaborate with the internal global team to support ad-hoc data or analysis requests and develop business cases
3. Consolidate and streamline the data needs of business stakeholders and Digital IT
4. Compile data and research of online consumer behavior, monitor industry trends, and share insights with cross-functional teams to inform strategic decisions to inform strategic business decisions

Requirements:

1. Background in E-Commerce and/or CRM data and web analytics
2. Experience with on-site user journey, CRM KPIs (like retention, CLV), email, and SMS marketing
3. Experience with Google Analytics 4
4. Experience developing dashboards using Looker Studios (BigQuery experience preferred)
5. Experience with SQL & Python (Databricks experience preferred)
6. Advanced skills in excel is mandatory

 

*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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