ADMINISTRATIVE ASSISTANT Job Listing at Kelly Services in Brunswick, OH (Job ID 9664933)

Description

 Administrative Assistant Location: Fully Remote  Job Description: We are seeking a proficient Administrative Assistant II for the Resource Center, primarily supporting activities related to client satisfaction and serving as a key contact for select accounts. This role requires strong proficiency in Microsoft Word, Excel, and Outlook. Essential Duties and Responsibilities:

• Log and track all client requests.
• Distribute client updates, requests, and necessary information to appropriate staff.
• Manage monthly reports as needed.
• Monitor the quality and accuracy of all outgoing printed materials for client forms, labels, envelopes, reports, and correspondence.
• Maintain inventory levels and reordering procedures for the client.
• Follow-up inter-departmentally to ensure client requests are processed in a timely manner.
• Coordinate mailings and special projects.
• Collaborate with RC supervisors to train and update CRRs regarding clients' products and programs.
• Assist in training, coordination, and development of materials.
• Document and update procedures and daily processes as necessary.
• Recommend corrective services to address customer complaints.
• Answer inbound phone lines related to clients and supply requested information promptly.
• Field questions, problems, and requests in the Account Manager's absence.
• Serve as a back-up in the call center as needed.

Skills Required:

• Exceptional customer service, interpersonal, and communication skills.
• Strong background in Microsoft Excel and Word.
• Strong organizational skills.
• Ability to work well independently.
• Experience in office protocols.
• Professional appearance.
• Self-motivated.

Work Schedule:

• Monday - Friday, 8:00 am - 5:00 pm (with a non-paid 1-hour lunch).

Benefits:

• PTO: Starts with 2 weeks for the first 2 years of service, increasing to 3 weeks after 2 years, 4 weeks after 7 years, and 5 weeks after 12 years.
• Overtime Pay (with Manager approval).
• 9 paid Holidays.
• Bereavement Leave: Up to 3 days of paid leave for immediate family members.
• Jury Duty: One week of paid jury duty.
• Medical, Dental, Vision Insurance (eligibility after 30 days; employees responsible for dependent coverage costs).
• 401K Program (eligibility after 30 days).

Application Process: Submit resume over to danm292@kellyservices.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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