12676 - RPO Program Manager Job Listing at Kelly Services in Hungary (Job ID 12676)

Description

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organisations, and communities forward. You will have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

The Program Manager (PM) role is a blend of Recruiting Operations, Client Management and Team Leadership. You will lead the operational and resource management for an RPO Speciality/Niche program which includes development and implementation of operational objectives, processes, strategies and skills to improve service delivery and engagement success. You will provide consultation to the Client and your Direct Reports and be responsible for meeting financial objectives and quality metrics.

• The overall operational strategy and successful program delivery for one or more RPO Programs.
• Leading a talent acquisition delivery process that is scalable, efficient and ensures delivery of top talent to the client.
• Continuously driving ongoing process improvements and enhancements to ensure the program meets all critical metrics and SLA requirements.
• Leading a team of direct reports that could consist of Recruiters, Sourcers and Coordinators who may be onsite and/or virtual (to be customised per program).
• Coaching, mentoring, and ensuring your team has the knowledge and tools to be successful.
• Identifying training gaps and opportunities and ensure the team participates in appropriate training opportunities.
• Driving team performance through metrics management.
• Driving the overall recruiting and sourcing strategy, partnering with your team and other resources to build innovative and creative strategies to find the best talent.
• Liaise between Client & KellyOCG team/leadership, support HR & Talent Acquisition, ensure happiness, address concerns, prevent issues.
• Building and overseeing all client reporting showcasing program success and/or address program opportunities; build and deliver quarterly business reviews.
• Handling of program P&L and all related financials.
• Meeting and exceeding Financial Targets.

• Bachelor's degree or equivalent role related experience.
• 5+ years of Operational Talent Acquisition Leadership experience – preferably within an RPO environment.
• 8 - 10 years of Sourcing and Recruiting experience to include proactive and passive sourcing strategies (expert in advanced search techniques) and recruitment plans.
• Proven experience leading teams of 5 – 15 direct reports (onsite, offsite or virtual; geographically dispersed team management a plus).
• 3+ years of direct Client management.
• Ability to build, complete and present strategic recruiting strategies and program improvements.
• Experienced at crafting and delivering Recruiting and Program metrics and presenting to senior leadership.
• Solid understanding of P&Ls; experience meeting and/or exceeding financial budgets.
• Knowledge of applicable employment laws & compliance.
• Expert user of Word, Excel & PowerPoint; working understanding of various CRM, ATS and HRIS systems.
• Proficient English, additional foreign language is a plus.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.