Description
The Imaging Services Reading Room Coordinator is responsible for supporting the day-to-day activities of the assigned area; this includes answering phones, triage calls for the Radiologists, place outbound calls on behalf of the Radiologists, facilitate requests for changes to orders received from the Radiologist back to ordering physician or scheduling department, expedite physician to physician communication, enhance patient safety and flow by assisting the Radiologist in managing patient information and priority, utilize a variety of communication tools/technology systems, excellent customer service, and perform other tasks as assigned. With limited supervision, will perform ancillary tasks that allow Radiologists to focus on their primary clinical functions.
Reporting to the clinic manager, the clinic assistant is responsible for supporting the day-to-day activities within the Otolaryngology, head & neck Surgery clinic. This role performs administrative functions for the clinic. The Clinic Assistant will also be responsible for transporting equipment needed for clinic procedures and appropriate storage of these items. The Clinic Assistant will ensure uploading of images into appropriate applications, support front desk functions as assigned and support referral management processes, including faxes, sending and receiving referrals in appropriate applications.
Essential Duties:
- Functions as a physician liaison to support the efficient and timely reporting of all reading room functions of the assigned area, focused on monitoring the diagnostic worklists and distribute urgent exams to the Radiologists for interpretation.
- Answering and triaging calls to the Radiologists; place outbound calls on behalf of the Radiologists.
- Ensures sensitive information is delivered timely, reviewed by the appropriate modality physician and reports delivered to the correct referring physician.
- Expedite physician to physician communication, enhance patient safety and flow by assisting the Radiologist in managing patient information and priority.
- Utilize a variety of communication tools/technology systems to minimize delays and increase efficiency.
- Supports on-call Radiologists with system troubleshooting, problem-solving, and assists supervisor with implementation of on-going workflow and performance improvements.
- With limited supervision, will perform ancillary tasks that allow Radiologists to focus on their primary clinical functions.
- Other duties as assigned.
Required Qualifications:
- Req High School or equivalent
- Req 1 year Customer service experience in related field.
- Req Displays behaviors conducive to excellent customer service.
- Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
- Req Computer literacy
Preferred Qualifications:
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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