Description
Under the supervision and guidance of the department leader, the Application Support Analyst is responsible for day to day efforts involved in resolution of interrelated departmental applications and reporting issues associated with the departmental applications and reporting tools at Keck Medicine of USC. The strategic elements of this position require analytical skills to troubleshoot end-user issues with applications and support reporting needs of the enterprise.Incumbents may provide training to end users of the applications. Additionally, will partner with department leader to work with external vendors, system owners, community partners, contractors and Health Science Campus to design, develop, implement and make operational departmental applications and reports. The analyst will need to have the ability to work independently and in cross-functional group environments..
Essential Duties:
- Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
- Assist with system operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, and is a technical resource for others.,
- Partner with department leaders to ensure tasks are met to ensure project goals, milestones and procedures are met timely., Works on projects throughout the organization, monitors and reports on project task progress, and is involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details.
- Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.
- Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems.
- Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
- Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.
Required Qualifications:
- Req Associate's degree
- Minimum 2 years of relevant business support and/or information technology support experience if no Associate's degree.
- Req Some experience in relevant business support and/or information technology support experience highly desired
- Req Experience in Microsoft Office (Outlook, Word, Excel, Power Point)
- Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.
- Req Strong customer service focus.
Preferred Qualifications:
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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