Description
Customer Engineer Power Platforms
Location: Remote, Canada
Salary Range: CAD 125,000 – CAD 150,00
French and English Fluency Required
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We have immediate opportunities for a Microsoft Power Platform Engineer with expertise in Power Apps, canvas apps, and Admin & Governance of the platform to join our team as a Customer Engineer (CE). A CE's work with some of the largest, usually F1000. The role involves assisting customers with design and architectural decisions to create tailored Power Apps solutions, troubleshooting any issues in existing applications, and developing governance strategies and controls tailored to the specific needs of a clients' organization. The ideal candidate should bring experience with a strong focus on different governance strategies and best practices for creating Power Apps. The successful candidate will be adept at working within the Power Apps studio and Power Platform Admin Center.
Primary work includes:
- Standard Product Work Shops - Training
- In-Depth Product Reviews - White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management
Qualifications
- Intermediate to Expert level experience in Power Platform governance, administration, and development of Power Apps.
- Advanced skills in navigating and configuring the Power Platform Admin Center and Center of Excellence Starter Kit.
- Strong knowledge of Power Automate, Dataverse, and other Power Platform technologies.
- Proven experience in Power Platform administration and support with a focus on enterprise environments.
- Experience in delivering technical training and strong troubleshooting capabilities.
- Excellent problem-solving skills and the ability to work collaboratively in a team environment.
- Effective communication skills to engage with key stakeholders and team members.
- Advanced Microsoft certifications are preferred.
- Previous consulting or customer-facing role experience is highly valued.
- Deep technical acumen with a commitment to continuous learning.
- Enthusiasm for modern engineering tools and practices.
Required Hands on Experience:
- Power Platform Admin & Governance
- Administer and support the Power Platform environment, including Power Apps (canvas apps), Power Automate, and Power Platform Admin Center (PPAC).
- In-depth knowledge of Dataverse, Power Platform governance, environment strategy, and Power Platform Admin Centers.
- Constructing different Environment Strategies (types of environments, purpose, security roles, etc.).
- Knowledge of licensing distinctions (standard vs premium), capacity planning, and Data Loss Prevention (DLP) within Power Platform.
- Analytical skills to handle analytics and reporting tasks within PPAC and M365 audit logs.
- Capable of implementing and managing a Power Platform Center of Excellence (CoE).
- Power Platform Skill Set
- Develop and maintain solutions using Power Apps canvas app development and architecture.
- Knowledge of Application Lifecycle Management (ALM) through Solutions.
- Experience in managing and troubleshooting Power Apps and Power Automate flows.
- Familiarity with data integration, particularly between Power Apps and Power Automate with Dataverse and SharePoint.
- Expertise in delivering and developing technical training materials.
- Ability to guide customers in architecture and design decisions for building custom Power Apps solutions.
About JDA TSG:
At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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