Description
Description
POSITION SUMMARY:
* To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by working as a team to maintain responsible attitudes, performing accurate and timely processing of specimens.
* Ensures optimal support of laboratory testing activities through timely and accurate specimen processing
* Receives and processes inpatient/outpatient specimens consistent with test requirements and specimen stability limits.
* Processes customer requests (with the understanding that patients, visitors, hospital staff, physicians and fellow co?workers are all our customers) and resolves customer issues in a friendly, courteous, professional and timely manner
* Uses all resources in the most efficient manner
* Assists with autopsy procedures
PRIMARY ACCOUNTABILITIES:
Quality/No Harm:
* Maintains a clean and safe work area.
* Assures valid patient results as evidenced by zero patient or sample identification errors in the pre?analytical, analytical and post?analytical phases of laboratory procedures.
* Complies with policies/processes/procedures to provide accurate results, quality products and services with* Understands and applies quality control and equipment quality control per department policy as measured by review of QC logs with* Understands and applies knowledge of test specimen requirements and utilizes available reference materials to ensure that all required specimens are collected and no omission errors or inadequate specimen result.
* Uses care in performance of duties to avoid clerical errors at the points of registration or test order form Reference Lab requisitions (errors: tests ordered under wrong account, facility, physician);as applicable.
* Ensures the correct procedures are performed on the correct patient by verifying two forms of patient identification.
* Reports all malfunctioning equipment (i.e. telephones, PC's, printers, etc.) to the IT or Biomed departments fellow associates and management.
* Completes specified jobs/tasks by deadline and/or provides requested information in a timely and concise manner.
* Knowledge regarding location of emergency equipment/supplies and how to use such equipment/supplies.
* Familiar with the Health First Kardex and responsibilities in relation to specified emergent codes.
* Responsible for hurricane preparedness and their particular responsibilities as a Health First associate.
* Knowledge of specimen collection requirements and provides accurate and timely laboratory expertise.
* All specimens are documented with the correct patient information.
* Demonstrates the appropriate skill sets as determined by the annual competency assessments.
* Ability to perform basic computer skills pertinent to job performance.
* Monitors and complies with Joint Commission/CAP standard and performs all job functions in accordance with state and regional requirements to ensure compliance to these standards.
* Offers suggestions for improvement within the department; implements or revises section protocols and/or department policies and procedures.
Stewardship:
* Manages daily workload in a productive manner.
* Ensures all specimen requests contain accurate information (specific exam requested matches order/requisition, correct ordering physician, appropriate medical necessity/diagnosis, etc.) or cancels incorrect test and reorders accurate test; as applicable.
* Availability to meet department staffing demands (i.e. coverage for illness and/or emergencies, reduced operations) per department expectations.
* Utilizes supplies/equipment in a proficient and cost effective manner when performing various procedures.
* Completes all required documentation and/or required forms.
* Completes all annual mandatory items including input regarding Annual Performance Review.
* Willingly assists in other areas of the department, hospital and/or participates in activities as a Health First representative when needed.
* Remains flexible and adaptable to changes in workflow and processes.
* Accepts additional responsibilities to assist with workload or to facilitate departmental goals/initiatives (i.e., voluntarily works additional hours, assists management with necessary workflow, process changes, data collection endeavors, etc.)
* Reports to workstation at scheduled time and follows break and lunch policies.
* Accepts changes to the schedule or workflow based on patient volumes.
Customer Experience:
* Complies with "I CARE" values measured by no disciplinary action per Human Resources Pol 4.01.
* Provide courteous and professional communication to customers/coworkers at all times.
* Maintains confidentiality of patient information in all situations.
* Ensures that the department and equipment is stocked and cleaned and ready for the pathologists/PA's.
* Communicates customer experiences to the laboratory management in a timely manner.
* Mentors co?workers and students technical development.
Qualifications
QUALIFICATIONS REQUIRED:
* High school diploma or equivalent.
* Must be willing and able to work with biohazardous/toxic materials following OSHA guidelines.
* Self?motivated with demonstrated critical thinking skills.
* Strong background and knowledge in use of personal computers and document scanning.
* Excellent organizational, communication and telephone etiquette skills.
* Must be able to cover alternative shifts when requested by manager.
* Knowledge of quality assurance and quality control procedures.
* Knowledge of anatomical medical terminology preferred.
PHYSICAL DEMANDS:
* Visual acuity and manual dexterity to perform clinical/technical tasks.
* Must be able to sit for extended periods (2?3 hours.)
* Must be able to lift 10?20 lbs. unassisted. (Use buddy lifting for anything heavier)
* Must be able to sit and operate a computer.
* Ability to adapt to a combination of sitting, walking, bending, stooping, reaching and lifting throughout the shift.
* Willing and able to work with bio?hazardous/toxic materials following OSHA guidelines.
MENTAL DEMANDS:
* Must be able to function in a highly stressful environment.
* Able to make independent decisions.
* Responsible for problem solving situations.
* Demonstrates good judgement.
* Demonstrates good organizational skills.
* Demonstrates the ability to relate well as well as good oral and written communication skills with all customers (patients, physicians, and all Health First associates.)
* Demonstrates leadership qualities through technical participation with management.
* Competent and confident in all procedures performed in the section.
Job :
Laboratory
Organization :
Holmes Regional Medical Center
Primary Location :
United States? Florida ? Brevard County? Melbourne
Schedule :
Full?time
Shift Times :
7:30 am ? 4:00 pm
Job Level :
Associate
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