Description
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
This position is responsible for ensuring continued and increased growth by renewing small group accounts or selling products and services to existing customers, understanding customer needs, and providing customer support in a call center environment. This position is responsible for researching and responding to telephone and written inquiries plus handling escalated issues in a prompt, accurate and objective manner. Accountable for meeting departmental small group accounts retention goals and service goals. JOB REQUIREMENTS: *Bachelor's degree or 2 years customer service experience. *Must have General Agent State Insurance License or obtain General Agent State Insurance License within 90 days. *PC proficiency or data entry experience. *Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions. *Detail oriented. *Interpersonal, verbal and written communication skills and independent decision making skills. *Analytical and organizational skills. PREFERRED JOB REQUIREMENTS: *Health care product knowledge. *Business phone experience. *Experience with salesforce.com *Bachelor's degree.HCSC Employment Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
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