Description
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Clinical Advocate coordinates care for a defined patient population to include but not be limited to: Provides ongoing assessment of patient needs including educational, financial, psychosocial, nutritional, and clinical; connects patients and families to available resources within the health system and in the community, assesses patients for eligibility for clinical trials, and facilitates access to care.
A day in the life of a Clinical Advocate / Nurse Navigator at Hackensack Meridian Health includes:
- Builds and maintains referral relationships with medical staff. Establishes communication with physicians and their offices regarding the availability of programs.
- Meets with doctors and their office staff to outline programs and available resources.
- Establishes mechanisms for new patient referrals from various sources including hospital departments, the physician, or their office.
- Develops knowledge base of available clinical trials for defined patient populations. Collaborates with research nurses to identify appropriate open clinical trials and become knowledgeable of eligibility requirements. Screens patients for clinical trial eligibility at initial assessment. Refers patients to research nurse(s) for follow-up with a potential candidate for a trial.
- Coordinates department specific education including, but not limited to disease prevention, screening(s), diagnosis and treatment through the planning, implementation, and evaluation of educational programs. Education services continually meet the needs of the community. Provides appropriate curriculum educational programs.
- Coordinates inpatient and outpatient care for patients. Provides initial detailed patient/family needs assessment and periodic updates throughout the course of care. Provides patient and family education. Connects patients/families with available resources in the health system and community. Facilitates access to services. Tracks and documents the flow of patients through diagnostic and treatment services.
- Develops and participates in performance improvement activities and development of guidelines in collaboration with Medical Directors and physician leaders.
- Participates in department specific committees. Represents patient navigation services at committee meetings. Provides detailed reports on patients served. Ensures all requirements of regulatory standards for patient care are met.
- Represents services to the community and participates in promotional activities. Takes initiative and seeks out opportunities that may prove to be in the program's best interest. Collaborates with the marketing department to provide consumer brochures for the program. Provides community organizations with information about services offered to patients. Works with an outreach team to promote service and community awareness.
- Coordinates clinical care, in collaboration with the physician providers and APPs.
- The delivery of patient care is well within the acceptable standard. Utilizes the principles of performance improvement to organize, implement, direct, and evaluate the delivery of services.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Education, Knowledge, Skills and Abilities Required:
- BSN
- MSN preferred
- Oncology experience preferred
- Oncology Ceritifed Nurse (OCN) preferred
- Minimum of two (2) or more years of experience in nursing
- Detail oriented and ability to multitask
- Knowledge of case management
- Excellent written and verbal communication skills
- Proficient computer skills that include but are not limited to Microsoft Office and/or Goo
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