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Company: Flex
Location: Guadalajara, Jal., Mexico
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Summary:

The “Program Manager” will be based in …Guadalajara…, reporting to …Program Management Manager

In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

What a typical day looks like:

  • Organize, plan and direct program schedules and budgets.
  • In charge of tracking relevant metrics and drive action items based on results.
  • Provide help, knowledge and expertise with contract negotiations as required.
  • Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
  • Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
  • Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
  • Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
  • Be the key channel of communication for customers and act as escalation in the event of customer issues.
  • In charge of customer´s satisfaction reviews and corrective actions.
  • Maintain current and develop additional business with customers.
  • Monitor and track that project and program deliverables are met.
  • Be accountable for maintaining excellent customer relations with both new and existing customers.
  • Holds up production sites for projects, costs and other customer related matters through business and expertise.

The experience we're looking to add to our team:

  • Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
  • Typically requires a minimum of 10 years of experience in program administration/ management or related area. 
  • Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
  • Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
  • Accountability for the program wellness.
  • Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
  • Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.
  • Understands the strategic impact of the function across sites.
  • Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.

What you'll receive for the great work you provide:

  • Saving Fund
  • Christmas bonus
  • Holiday bonus
  • Medical Insurance
  • Life Insurance

HS115

Job Category Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).


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