Sr IT Support Analyst FT Days Job Listing at Englewood Health in Englewood, NJ (Job ID 60968)

Description

JOB SUMMARY

The Senior IT Support Analyst is responsible for project management of technical projects and coaching/mentoring other support analysts on complex projects/issues.   The Senior IT Support Analyst coordinates and assists the team lead to make sure projects are on track and team members are assigned tasks. 

Hours: 9:00am - 5:00pm 

Location: Englewood, NJ 

Department: Information Technology 

PRINCIPAL DUTIES AND RESPONSIBILITIES 

• Operate as the subject matter expert regarding technology trends and the practical application of existing, new and emerging technologies. 

• Validate all new hardware and systems configurations to ensure compliance with approved standards and guidelines. 

• Primary subject matter and contact for assigned desktop applications. 

• End user device patch management, including deployment and testing. 

• Perform connections and network cable management. 

• Configure and update network port security. 

• Operate as technical expert for addressing issues and responsible for problem management and root cause analysis. 

• Provide end users support and training on computers, desktop applications and other peripherals. 

• Supports all versions of computer operating systems, Microsoft Office and other workstation-based applications. 

• Responsible for developing procedures to support Windows operating systems and standard corporate hardware. 

• Act as first contact for problem resolution and support for all team members 

• Works with diagnostic utilities to optimize hardware performance. 

• Works with IT personnel and end users to resolve complex issues involving multiple technical platforms. 

• Provide hardware support, including computers, printers, and other peripherals. 

• Maintains inventory of hardware and assures adequate stock is in place. 

• Project management work as delegated by IT Management. 

• Evaluates end user needs, coordinates the purchase and installation for PC hardware/software applications. 

• Mentor junior members of the team to support the above activities.   

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED 

• Excellent experience with desktop applications, including Windows, MS Office and SharePoint O365.  

• 2+ years of experience providing IT support in a hospital or healthcare environment. 

• 2+ years of experience with desktop imaging solutions 

• 2+ years of project management, system implementation and support  

• 2+ years' experience working with anti-virus programs, memory management and other diagnostic utilities.  

• 2+ years of experience with application deployment. 

• 2+ years hands-on experience working with desktop, laptops, printers, scanners, signature pads, mobile devices, faxes, DVD-ROM and other IT hardware. 

• 2+ years of experience working with Wyse clients, Citrix XenApp and XenDesktop applications. 

• 1+ year of experience with LAN and WAN troubleshooting and support. 

• High School degree required, BA/BS Degree preferred 

• Stay current on technology topics and pursue opportunities to expand knowledge. 

• Self-motivated, detail-oriented and problem solver. 

• Ability to grasp complex technical concepts, learn new technology thoroughly and successfully apply it. 

• Strong project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan). 

• Understanding of HIPAA and potential risk exposer for failure to comply. 

• Must be able to work beyond normal business hours. 

• Participate in On-Call rotations including some weekends and holidays. 

• Perform other duties as assigned 

WORKING CONDITIONS 

• Normal office conditions and/or in data center rooms with temperatures of at least 68° F 

• Heavy lifting; up to 50lbs 

• Occasional nights and weekends as situations dictate 

• Travel to off-site offices and data centers as necessary 

REPORTING RELATIONSHIPS 

• Reports to the IT Manger/Director. 

Englewood Health, one of New Jersey's leading hospitals and healthcare networks, delivers nationally recognized inpatient and outpatient care through its hospital and network of physician practices, urgent care centers, and imaging centers. Englewood Hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. It is recognized as a 2022-23 Best Regional Hospital by US News & World Report, holds the Leapfrog Hospital Safety Grade ‘A' (spring 2023), and was named a Leapfrog Top Teaching Hospital (2022). Englewood Hospital is nationally recognized for nursing excellence, earning a fifth consecutive designation by the Magnet Recognition Program in 2021. The Englewood Health Physician Network—a coordinated network of more than 600 office-based and hospital-based providers—offers primary care, specialty care, and urgent care at more than 140 locations in five counties across northern New Jersey. Areas of clinical excellence offered by the health system include cardiac surgery and cardiac care, cancer care, orthopedic surgery, primary care, spine surgery, vascular surgery, and women's health, as well as bloodless medicine and surgery and minimally invasive robotic surgery. Englewood Health's focus on health equity and population health encompasses outreach to underserved communities to enhance individual and public health, prevent disease, support lifelong wellness, reduce the burden of mental health challenges and substance use disorders, and meet the cultural, social, and holistic needs of specific populations. With its high-quality, culturally sensitive inpatient care, outpatient services, and community health and wellness programs, Englewood Health delivers a healthcare experience that puts patients at the center.