Lead Medical Receptionist - Englewood Cliffs - FT Days Job Listing at Englewood Health in Englewood Cliffs, NJ (Job ID 62266)

Description

Job Summary:
Under general supervision, and according to well defined policies and procedures, interviews patients and/or patients' representatives to obtain necessary personal, demographic and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry, document preparation, correspondence, scheduling and other record keeping tasks related to the practice including but not limited to the patient registration related activities within the registration areas. This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician's time. Experience with medical terminology and practice management systems preferred.

Department: Englewood Cliffs Physicians
Location: Englewood Cliffs, NJ
Status: Full Time
Shift: Days
Hours: 9:00am - 5:00pm

Job Essentials:

• Greets patients and visitors in a prompt, courteous, and helpful manner, as well as to demonstrate effective communication skills with patients, visitors, co-workers, physicians, and other departments in accordance with Service Excellence Standards.
• Registers all patients in EMR. Includes retrieval of all demographics, financial and insurance information from patients. Secures all necessary signatures on required forms, and all check-in / check-out processes.
• Answers incoming calls, screens calls, takes messages, and provides information to the appropriate care team.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges.
• Assists with booking patients in scheduling appointments to ancillary labs etc.
• Treats all individuals with respect including but not limited to patients, visitors, physicians and co-workers by using our G.R.E.A.T communication standards and abiding by HIPAA.
• Sorts and delivers mail, medical records, and other correspondence.
• Attends meetings as required and participates in departmental quality assurance endeavors.
• All other tasks as assigned.

Education Requirements:

• High School Diploma or Equivalent