IT Help Desk I Job Listing at Charter Schools USA in Concord, NC (Job ID 24932)

Description

Job Purpose

As an IT Help Desk I, you will oversee all technical, functional and application guidance and support. Ensures all users receive services to include troubleshooting hardware and software issues; installation and support of OS (Operating Systems) and supports OS; applications for PCs, laptops and all mobile devices. Ensures proper and timely set-up and configuration of all new machines as needed.

How You Will Impact Education

Instruction/Education Responsibilities

• Maintain system availability of critical and non-essential business systems
• Provide customer support through onsite presence and remote
• Monitor support requests to determine larger scale
• Inform supervisor of any issue out of the scope or skill range of Technician promptly
• Maintain disaster recovery and prevention
• Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the
• Review current developments, literature and technical sources of information related to job
• Ensure adherence to good safety
• Perform other duties as delegated by Technician
• Follow federal and state laws, as well as company

Required Qualifications and Skills

• Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities
• Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
• Ability to organize and manage multiple
• Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve
• Strong customer orientation.
• Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential Position continually requires demonstrated poise, tact, and diplomacy.
• Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing, great phone
• High performance teams and a strong team
• Strong track record for analyzing complex problems/issues, identifying patterns, and recommending creative
• Proactive and takes Thinks creatively.
• Drives projects to Insists on highest level of quality.
• Sets up new employees with technical devices and access including, network access, resources, etc.
• Responsible for set-up of all technological and audio-visual needs for the company such as events, Board and/or staff meetings, interviews, training and/or webinars. Facilitates timely preparation prior to events and continuous support during and thereafter.
• Provides technical support for the various websites.
• Responsible for print server management and administration.
• Manages SharePoint intranet. Meets with clients and provides customization to individual SharePoint sites for business purposes.
• Serves as the SharePoint Content manager for the company. Provides technical support and troubleshoots issues as they arise.
• Facilitates efficient installation, configuration, upgrade and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Job Requirements

• CompTIA A+ Certification Required
• Bachelor's degree in Computer Science or related technology field and two (2) years of experience in the field; or an equivalent combination of relevant education and/or experience.
• Strong technical
• Must be able to transport self to various facility sites as If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State.
• Experience with complex systems and/or in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the
• Commitment to company
• Must be able to work Monday through Friday from 7:45am to 4:15pm.
• Such alternatives to the above requirements as the company may find appropriate.
• May perform other duties assigned.

Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usual office working conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No physical exertion required.
• Required to sit for long periods of time.
• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.