Description
Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Position Summary:
Under the direction of the Director, Quality Resources , the Quality Specialist/ Ambulatory Quality Specialist is responsible for collecting, analyzing and reporting metrics designed to support safety a nd quality of care . The Quality Specialist/ Ambulatory Quality S pecialist collaborates with members of the Quality Resources Department to design, develop and implement tools for measuring organizational performance in the areas of clinical outcomes, external reporting, and compliance with local, state, and federal standards . The Quality Specialist assists the respective Chief to maintain quality care within the acute care setting; the Ambulatory Quality Specialist assists to integrate quality care across service lines. These individual s work with respective Service Chiefs to establish key metrics that will enhance medical management and drive continuous improvements in patient outcomes, including reducing unexpected hospital admissions .
Location: 680 Centre Street, Brockton, MA
Department: Quality Resources
This is a full-time 40 hour/ week position
Responsibilities:
Within the scope of established position description practices independently, however reports inconsistencies and variances to the Director . It is expected the Quality Specialist/ Ambulatory Quality Specialist will demonstrate initiative in accomplishing the primary responsibilities of this position with little direct supervision.
Serves as liaison and resource to the Chief of assigned departments
In collaboration with the Chief, d evelops key quality mea sures for designated services
Attend department meetings
Coordinates quality monitoring dashboards and analysis reports for Quality Improvement Committees [QICs].
Works with the Manager of Regulatory Compliance to ensu re all settings that are on the DPH license comply with TJC standards and the CMS COPs
Supports Medical S taff credentialing as requested
Supports the SMG Quality Department with Culture of Safety implementation and continuing education.
Supports the P atient Advocate with patient complaints that are reported for those practices that are on the DPH license
Supports , as requested , the ACO quality metrics
Special projects/Committees as assigned
P erform s o ther duties as assigned
General Responsibilities:
Maintains working knowledge of applicable regulatory standards
Actively participates in designated committees as appropriate
Stays current in best practice recommendatio ns for optimum patient outcomes
Supports and employs basic process improvement techniques (RCA, PDCA, Lean)
Maintains accurate and timely collection and reporting of assigned quality metrics
Consistently demonstrates the expectations identified in the Organization's Mission and Goals
Complies with Signature Healthcare's performance standards relating to service excellence
BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:
To perform this job successfully, an individual must be able to meet expectations relative to the purpose of the position and perform each primary responsibility satisfactorily. The requirements listed below are representative of knowledge, skill, education , experience , and or/ability required to perform this position successfully . Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.
¯ Skills / Aptitude
Process improvement knowledge [ i. e. Lean]
Strong communication skills
Data management knowledge and skills
Collaborative problem solving and analytical skills
Demonstrated time management skills
Knowledge of appropriate best practice resources
Demonstrated ability in the use of word processing, spreadsheet [ i. e. Excel], database software and office products
Ability to independently prioritize projects and to comply with deliverable deadlines
Demonstrated critical thinking skills
Exposure category:
Clinical/ exposure to BBP
Sitting for periods
Reasoning and Communication Skills:
Has an ability to solve practical problems and deal with a variety of variables within established department and organizational policies and procedures. Ability to interpret a variety of instructions furnished in written, oral, and diagram/schedule format . Candidate must be able to appropriately make reasonable judgments in communications within the Signature Healthcare system.
Education/Experience/Licenses/Technical/Other:
Current Massachusetts Registered Nurse License
Bachelors in Nursing required, Masters in health related field preferred
Quality Specialist: Minimum five years clinical nursing experience, preferably in an acute care hospital setting Ambulatory Quality Specialist: Minimum 3 years practice in ambulatory or medical practice setting
Previous regulatory or quality management experience preferred
Clinical abstraction experience strongly preferred
Working knowledge of Meditech system preferred
Compensation Information:
$0.0 / - $0.0 /
Starting At: 0.0
Up To: 0.0
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