Description
Description
The Program Manager - Patient Education will develop and coordinate the activities of the Patient Education Program, including duties related to the creation, design, and revision of patient education materials. They define ongoing patient education needs in collaboration with subject matter experts, clinical staff, and Gillette patients/families and develop evidence-based education materials to effectively address these needs. The incumbent assumes the responsibility for quality and process improvement initiatives related to patient education. They collaborate with the leaders of the Spine Institute and Cerebral Palsy Institute, prioritizing the advancement of patient education related to spine and cerebral palsy, developing systems that will be applied to all patient education. This is a FT remote position during standard business hours, however, the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul, MN as needed.
Compensation & Benefits Information:
The annual salary range for this opportunity is $91,062 to $136,593, with a median salary of $113,817. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.
Core Responsibilities and Duties:
Project Management
Defines ongoing patient education needs in collaboration with clinical staff, education and professional development specialist, and other key staff as appropriate
Manages, prioritizes, and executes incoming project requests to ensure productivity, positive program reputation, and the timely completion of project requests for stakeholders
Maintains close records of project deliverables, timelines, and budgets while appropriately engaging with and updating project stakeholders
Develops strategies for measuring, monitoring, and evaluating the effectiveness of patient education materials
Technical/Scientific Communication
Finds, critiques, and synthesizes peer-reviewed, evidence-based information to support patient education strategies and creation of patient education materials
Provides consultation and support to clinical staff regarding patient education best practices and strategies for creating effective patient education materials
Consults with subject matter experts and relevant literature to draft patient education materials (e. g., written content, video scripts) that are communicated in an appropriate format and knowledge level for the target audience
Leverages knowledge and experience in information design to create compelling multimedia patient education materials (e. g., printed handouts, animated videos with voiceover narration)
Collaborates with Marketing & Communications to ensure adherence to Gillette voice, brand, and alignment with marketing initiatives
Develops written content/script and defines communication goals, target audience, project deliverables, and branding guidelines when working with contracted individuals on patient education materials
Stakeholder Engagement
Engages with subject matter experts, clinical care staff, and Gillette patients and families to identify educational needs
Designs and conducts usability tests with key stakeholders to improve the effectiveness and relevancy of patient education materials
Builds meaningful relationships with patient education stakeholders (e. g., clinical staff, subject matter experts, marketing and communications team members, education and professional development specialist, and patients/families) to advance the patient education program
Actively involved in committees, task forces, meetings, and the work of the department. Provides leadership and facilitation to groups focused on the creation of patient education materials.
Accurate and Efficient Work
Demonstrates accuracy, efficiency, and completeness in products and processes.
Implements activities detailed in annual plans and evaluates effectiveness. Modifies plan as needed. Utilizes resources responsibly and effectively.
Competence in Technology Required of the Position
Demonstrates understanding of the tools and systems needed to accomplish work. This includes expertly navigating databases for science and biomedical topics (e. g., PubMed, CINAHL), using a citation manager software program (e. g., EndNote), creating multimedia education materials (e. g., Canva), and using markup languages in component content management systems (e. g. XML)
Utilizes critical thinking and technical communication knowledge to support to evaluation of innovative technologies
Professional Development
Participates in activities that promote professional growth, ease of access, quality improvement and patient satisfaction
Qualifications:
Required
Bachelor's degree in science or related medical field
Minimum five years of experience designing and developing education materials
Minimum two years' experience with digital learning and authoring tools, LMS, video creation tools, learning libraries and other learning platforms
Formal training in technical or scientific communication
Previous experience with project development and management
Previous experience translating complex medical information to patients/families, preferably in a pediatric setting
Previous experience with component content management systems (e. g., CCMS, LMS, LCMS)
Preferred
Master's degree in communications, science, or related field
Experience developing training in a variety of formats including e-learning, webinars, blended and self-guided study
Experience in a clinical setting
History of interdisciplinary collaboration
Previous experience engaging with medically complex populations
Previous experience with clinical research and usability testing
Knowledge, Skills and Abilities
High level knowledge of technical/scientific communication, plain language, education, adult learning methodologies, and agile learning development
Ability to critically evaluate and synthesize published evidence
Ability to design and conduct usability tests with key stakeholders
Ability to create high quality multimedia education materials
Excellent critical thinking and communication skills
Excellent time management and prioritization skills
Ability to manage multiple projects simultaneously
Ability to collaborate
Compensation Information:
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Starting At: 0.0
Up To: 0.0
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