Technology Communications Specialist Job Listing at DePaul University in Chicago, IL (Job ID 1676)

Description

The Highlights: Reporting to the Associate Director, Technical Communications in the Digital Marketing and Technology team, Technical Communications Specialist manages all aspects of the Deliver tool within Slate and is responsible for population rules/segmentation, queries, message setup and reporting across multiple communication channels with a primary focus on the graduate population. This highly collaborative position works with colleagues in Enrollment Management, admissions offices, and student service departments to develop and execute both standard communication plans and ad-hoc communications for incoming students. This position supports the Associate Director in serving as the department experts on the Deliver tool and is the go-to for developing and deploying messages from Slate with a focus on graduate, but supporting in the undergraduate space as needed. They also collaborate and train others on the effective use of the tool and communication deployment, and are responsible for reporting and data requests for Deliver data.
 

What You'll Do:

• Slate Communications Configuration and Deployment– Manage all planned and ad-hoc messaging for primarily graduate recruitment through the Slate Deliver tool. This includes partnering with colleagues in Enrollment Management, admissions offices, and student service departments on email template design and deployment, SMS deployment, and other prospective student outreach efforts. This also includes building all necessary queries, populations/segmentation, message coding logic (liquid markup, UTM, etc.) and message editing (HTM/CSS) in order to successfully deploy communications to their intended recipients. Support in the undergraduate space as needed. 
• Communications Reporting – Manage and develop all standard and ad-hoc reports to determine ROI and other performance metrics across all planned and ad-hoc messaging. Collaborate with partners in Enrollment Management, IRMA, and colleges to determine new measurements and communication reporting needs. 
• General Slate Configuration – In conjunction with Digital Marketing and User Experience colleagues serve as a Slate admin, pro- actively answering and solving Slate system issues. Maintain general Slate administrative tool knowledge across all modules of Slate in order to assist with special projects and maintenance across Slate.
• Help to manage and coordinate the day to day workload activities of student staff members.
   

What You'll Need:

• Bachelor's Degree required. 
• 1-3 years experience managing complex queries and communication processes within a CRM, preferably Slate, or equivalent experience. 
• Strong understanding of relational databases and database queries. 
• Basic knowledge of HTML, CSS, SQL and Liquid coding languages. 
• Extremely Detail-oriented. 
• Excellent communication and organizational skills. 
• Ability to work in a high volume, fast paced environment.
• May include some evening and weekend hours.
   

The anticipated hiring range for this position is: $42,679.00 to $55,000.00 per year.  The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Perks:

• Working for a stable and well-known University that values diversity and inclusion.
• Top choice medical, dental, and vision benefits.
• Retirement plan matching contribution of 10%.
• Tuition waivers for employees and dependents.
• Generous paid time off, sick time, holidays, floating holidays, and more!
• Full-Time Benefits

For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)  
Illinois Abused and Neglected Child Reporting Act  

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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