Student Billing Specialist - Assistant Technologist (On Site - University Center, MI) Job Listing at Delta College in University Center, MI (Job ID 6418)

Description

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY:

This position is the Student Billing Specialist/Assistant Technologist. The primary functions are student support, student billing and collection of student accounts receivable, including cash, financial aid, and third-party sponsored students. This position processes and analyses student accounts receivable for accurate charges and financial aid. This position works with the Student Billing Manager/Technologist in maintaining the integrity of the student accounts receivable system through reporting, analyzing, and collection of accounts. This position works closely with the Cashiers, Financial Aid, Purchasing, and the Records and Registration offices as well as, with outside agencies for Delta College's third-party sponsors and collection agencies to assist them in getting the necessary information for billing purposes as well as follow-up on unpaid bills.

The position is responsible for assisting the student body with information concerning payment to cover their educational costs that includes analyzing and reviewing their accounts of both financial aid and sponsored students. This position is responsible for administering the Payment Plan Program, Debt Repayment Plan, and assisting with the collection process with the student, company sponsors and collection agencies, including reporting payments to our third-party collection agency. This position reviews, analyzes and processes cash refunds, financial aid and loan checks. This position assists in the billing for current and past semesters. Recording postage and internal charges and reconciliation. Monitor Federal Aid checks so that they are returned via FAO if not cashed and do not get escheated to the state. Vendor invoicing and follow-up. Various bank reconciliation including departmental accounts, TV and foundation. Assists/Backup for Student Billing Office Manager, and other Student Billing Specialist Positions as needed. This position would assist in coordinating the implementation and documentation of the processes for many of the departmental projects. This position is required to provide professional and exceptional customer service. This position requires a person that is detailed oriented. This position requires advanced computer knowledge and understanding of spreadsheets and database software, including Excel, Word, and applicable Colleague modules.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Student Support:

• This position is required to provide top quality customer assistance to students, employees and outside agencies at all times in all forms of communication including in person, phone, e-mail, etc.
• Responsible for providing assistance and information for students concerning financial aid or third-party agencies to cover student educational cost. This includes analyzing student accounts, processing refund checks and billing third party agencies.
• Processing each semester's student-aid authorizations including financial aid and third-party sponsored students.
• On-going assistance to financial aid students with the add-drop process.
• Assist Records and Registration and the Financial Aid offices in resolving any problems or disputes regarding a student's enrollment and eligibility for each semester.

Student Billing and Collection of Accounts Receivable:

• Responsible for analyzing the student's accounts and billing students where appropriate when a balance due results from activities such as: students adds or drops their classes, over-charge in the bookstore or losing financial aid. This includes placing a restriction on student's account when applicable and notifying the student.
• Responsible for running Colleague reports for processing refunds on all student accounts. Run Colleague processes to post financial aid and invoices to the general ledger. This requires knowledge of the applicable Colleague applications, Microsoft Word and Excel, and the different agencies' standards and regulations.
• Responsible for assisting the Collections Coordinator with initial collection procedures for outstanding student balances including follow-up on any accounts that require formal collection procedures. Assists students in setting up a debt repayment plan to pay off prior semester debts. Assist in reporting payments to our collection agencies in a timely manner.
• Responsible for acting as back up for the deletion process. Assist with analyzing student accounts prior to deletion for nonpayment of tuition and fees. Proactively contacting students prior to the due date to get payment to avoid being dropped for non-payment. Process payment requests for students using the tuition waiver program that drop classes after the refund period, thereby not fulfilling the requirements of the program.
• Act as backup for the other Student Billing Specialist positions, and essential duties of the Student Billing Manager. Processing transactions and information on all student bankruptcy's received and scan the documents for retention purposes.

Accounts Payable Checks:

• Financial aid balance and cash refund checks, and loan checks process and distribute cash refund and financial aid checks (including loans). Includes analyzing student account statements for enrollment and determining if financial aid has been awarded correctly (with assistance from the Financial Aid Office), vouchering student-related disbursements, student cash refunds, financial aid balance checks, and loan checks. Included with the vouchering of checks is the analysis of what dollar amount can be released and the type of funds it is. Maintaining compliance with Federal guidelines regarding the release of financial aid checks is vital.
• Assist with auditing academic receivable accounts on a weekly basis for students that are eligible for a refund due to dropped or cancelled classes. Run reports to help determine, calculate and process refunds for students.
• Run monthly reports to notify students of checks not cashed and work with FAO to adjust accounts as appropriate based on deadlines set by FA regulations and keep history of all information and transactions.

Administer Nelnet Payment Plan and Debt Repayment Plan (DRP):

• Review Nelnet accounts for delinquencies and terminations to determine if those accounts have made other payment arrangements or if there is no longer an outstanding balance with the College. Assist Student Billing Manager with set up and coordination of new Nelnet payment plans for each semester.
• Reconciliation of the DRP account to the general ledger at the beginning of each month. If a student does not pay within the allotted time period, this position is responsible to place a restriction on the account and contact the student to remind them of their payment obligation and follow the College's collection process, as appropriate. At that time collection fees must be added to each account that is in default.

Miscellaneous accounting duties, including but not limited to:

• Maintain accurate files for all Finance Office records. Scanning and filing of all student receivable records. Accountable for other related finance/accounting responsibilities as assigned.
• Inputting of vendor receivable invoices to charge various agencies for services rendered by the college, i.e. Food Service, Assessment & Testing, Planetarium and the Criminal Justice Department.
• Preparing bank reconciliations of some of the College's non-payroll related cash accounts. Requires an understanding of various types of transactions affecting the cash accounts as well as communicating with the Cashier's Office and other Finance Office personnel in the event errors are identified.

Project Management:

• This position is responsible for coordinating and assisting the Student Billing Manager with departmental projects as needed. This may include planning implementation, completion and training of staff as needed. This includes reviewing and monitoring all internal processes for any inequities or barriers to student success and making suggestions to department management for changes as needed.

Assistant Technologist:

• This position will assist the Student Billing Manager with technological reports and projects as assigned. This includes creating SSRS reports needed to extract data from the Colleague System Job Description for billing purposes. Assist in compiling, reviewing, and reconciling for accuracy. This will include reviewing current reporting processes and suggesting improvements as needed.
• Includes assisting the Finance Office with implementing and improving paperless processes and forms for the office to be more efficient and effective. Assist Student Billing Manager with testing monthly Colleague updates and patches.

• Associate degree or equivalent knowledge/skills.
• One year of experience in an accounting, business or finance office
• One year of professional customer service experience
• Advanced knowledge of Microsoft Word, Excel, and Outlook

• Experience working with accounts receivable is preferred.
• Two or more years of position related experience is preferred.
• Two or more years of professional customer service is preferred.

Special Instructions

Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcript 1
2. Letter of Recommendation 1
3. Letter of Recommendation 2
4. Letter of Recommendation 3
5. Professional Certifications or Licensures
6. Transcript 2

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