Dispatch Clerk - Public Service Representative I Job Listing at City of Edmonton in Edmonton, AB (Job ID 51366)

Description

The City of Edmonton is looking for a highly organized and efficient individual to join our Parks and Roads Services team as a Dispatcher. As the central point of contact for all maintenance and service requests, you will play a crucial role in ensuring the smooth operation of our parks and roadways. If you have a strong work ethic, excellent communication skills, and a commitment to providing exceptional public service, we encourage you to apply! 

The Dispatch Clerk is responsible for receiving and redirecting service requests, dispatching the necessary resources, and ensuring the timely completion of work orders. This role involves extensive interaction with 311, equipment operators, supervisors, and other stakeholders, requiring exceptional interpersonal and problem-solving skills. The successful candidate will have a strong understanding of the City of Edmonton's policies and procedures, as well as the ability to work independently and as part of a team.

What will you do?

• Receive and respond to various Road Maintenance requests from EPS, Fire, Utilities, Field staff, On-call staff, and others
• Main contact for ENVISO spill reporting line for COE employees and contractors
• Receive and assess 311 service requests for maintenance of roadways and park operations
• Determine the severity of service requests and dispatch the appropriate resources
• Use a GPS dashboard and two-way radio system to efficiently locate and communicate with equipment operators
• Answer after-hours calls for Traffic Safety and Traffic Operations, dispatching standby personnel as needed
• Answer Occupational Health and Safety (OHS) calls, providing assistance and escalating to OH&S consultants as required