Customer Service Representative, Animal Care & Control Job Listing at City of Edmonton in Edmonton, AB (Job ID 51992)

Description

Increasing the City of Edmonton's livability, the Animal Care & Control Centre looks out for everyone's safety, including animals on the streets. The Animal Care and Control Centre requires courteous and professional Customer Service Representatives who can provide exceptional customer service and educate the public about responsible pet ownership. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Act as the first point of contact at the front counter for animal intake, release, trap rentals and pet licensing
• Obtain and record all necessary information in Shelter Buddy when a stray animal is brought in or released, ensuring that all details are documented thoroughly and accurately to ensure legal requirements are met
• Ask key questions and/or request proof of ownership to minimize any opportunity for fraudulent claims of ownership when releasing animals with no identification
• Educate pet owners on responsible pet ownership practices including compliance with Municipal Bylaws and Provincial Acts; work in collaboration with Animal Control Officers to impose the fines and fees for stray pets as specified in the Animal Licensing and
• Control Bylaw and Provincial Acts
• Process payment transactions for animal kennel fees, bylaw violation fines, pet licenses, trap deposits, donations and issue receipts; count, reconcile, and deposit funds collected and prepare daily bank deposits
• Create and maintain Pet License accounts and support Animal Control Officers using POSSE
• Process exception mail, which requires analysis and correction of Pet License accounts. Quote the appropriate fees and bylaw requirements and record the action taken
• Participate in working committees or project teams as required 
• Complete related clerical duties as required and maintain the public waiting areas and shared workspaces/common areas