Application and Infrastructure Analyst II Job Listing at City of Edmonton in Edmonton, AB (Job ID 50933)

Description

Bring your IT expertise to the City of Edmonton!

We are seeking a highly skilled Application & Infrastructure Analyst II to join our team. In this role, you will be responsible for the end-to-end delivery and maintenance of critical IT applications and services. You will leverage your deep technical knowledge to design, implement, and enhance complex systems, ensuring seamless integration and minimal downtime.  This is an opportunity to make a significant impact on city operations through your expertise in technology solutions. If you are a motivated problem-solver with a passion for innovation, we encourage you to apply!

What will you do?

• Collaborate with application owners and stakeholders to ensure solutions meet their needs
• Collaborate with clients to ensure that systems and processes adhere to corporate standards and legislated requirements
• Create training strategies by working with vendors and the knowledge management team
• Perform complex end-to-end solution delivery and maintenance for small systems design, or enhancements to large systems (research, feasibility, impacts, design, development, testing, implementation, training, etc.)
• Ensure stability and reliability of supported application environments for vendor and in-house developed applications. This includes providing 24x7 on-call support on a rotational basis
• Coordinate with business clients, vendor partners and other IT support groups to collaboratively identify and troubleshoot critical application issues and to deploy solutions
• Coordinate application support issues with vendors, business workgroups, OCT workgroups, and team members
• Conduct monitoring, analysis and reporting to ensure expected levels of service delivered to customers is achieved
• Evaluate software and hardware logs to identify, troubleshoot and resolve potential and existing issues
• Monitor industry trends and software developments within the scope of application solutions in use of client business areas
• Prepare and maintain various formal and informal documentation like Technical Assessments, Proposals, Status Updates, Service Support Summary Documents (SSSD) and Procedural Documents
• Maintain an ongoing awareness and understanding of new and enhanced technological development related duties