Application and Infrastructure Analyst I Job Listing at City of Edmonton in Edmonton, AB (Job ID 50934)

Description

Financial and Corporate Services is looking for an Application and Infrastructure I working with a team of IT experts into a realm of new and existing technology. Your success will be determined by your ability to deliver tangible results hand-in-hand with a respectful and inclusive style.

This position will collaborate with multiple business areas, support teams within the Open City and Technology (OCT) Branch, and vendors to provide an effective, integrated support model for these important systems. The Application and Infrastructure Analyst I will assist senior Application and Infrastructure Analyst IIs in defining, coordinating, and providing support to others as OCT streamlines the integration with external applications.

What will you do?

• Collaborate with application owners and stakeholders to ensure solutions meet their needs
• Ensure stability and reliability of supported application environments for vendor and in-house developed applications. This includes providing 24x7 on-call support on a rotational basis
• Coordinate with business clients, vendor partners and other IT support groups to collaboratively identify and troubleshoot critical application issues and to deploy solutions
• Coordinate application support issues with vendors, business workgroups, OCT workgroups, and team members
• Conduct monitoring, analysis and reporting to ensure expected levels of service delivered to customers is achieved
• Evaluate software and hardware logs to identify, troubleshoot and resolve potential and existing issues
• Monitor industry trends and software developments within the scope of application solutions in use of client business areas
• Prepare and maintain various formal and informal documentation like Technical Assessments, Proposals, Status Updates, Service Support Summary Documents (SSSD) and Procedural Documents