Manager Salesforce Platform Job Listing at City National Bank in Atlanta, GA (Job ID 10156-1)

Description

MANAGER SALESFORCE PLATFORM WHAT IS THE OPPORTUNITY? The Manager of Salesforce Platform is the product owner for the Salesforce cloud environment and functional lead over business analysts and leads on the team. This role will act as a fundamental bridge between the business and the technology teams and will focus on strategizing and prioritizing solutions that maximize cost structure, usability and customer satisfaction. This role will be responsible for translating business needs into technical requirements, creating focus for delivery teams', supervising members on the team and stakeholder management. This role will coordinate with the Salesforce Technical Manager to determine the overall strategy and roadmap of the respective Salesforce Cloud and strategic implementation within the Salesforce CRM tool as a whole.It is expected that the incumbent continuously pioneers and learns the latest features that are available in the respective Cloud environment with the intention to influence innovative and positive business solutions for stakeholders. Technical and analytical expertise are required to ensure that this candidate can optimally identify issues, evaluate solutions and ensure that development is prioritized while removing blockers. An appropriate balance of strategic vision, hands-on analytical work, strong leadership and team management is required to ensure that this candidate thrives while providing positive business impact and a strong value proposition to City National Bank. The candidate must be team-oriented and must possess the ability to provide transformational solutions in a space that garners emerging technologies.Manages through individual contributors or supervisors, the coordination of the activities of a team or department with responsibilities for results including costs, methods and staffing. What you will do

• Liaise with executives to understand business priorities and validate roadmap
• Manage Salesforce Cloud to the overall budget, schedule, scope of projects, and compliance with City National Bank policies and practices
• Acts as the business owner of the Salesforce Cloud platform, responsible constructing, validating, and managing the vision, roadmap, resources, engagement model, and adoption. Understands the sequential order in which capabilities should be developed to build a strong foundation before pursuing incremental benefits
• Sponsorship and ownership of Salesforce, including active and visible advocacy across user groups
• Acts as champion for data best practices and puts processes in place to assure the data quality of Salesforce Cloud.
• Serves as main point of contact for Salesforce Cloud with Executives and Senior Leadership and communicates project status and milestone completion to Executive Management, Business Leaders and IT
• Reinforces the best practices on how to use Salesforce cloud
• Manage and maintain the Salesforce Cloud roadmap (1 year, 3 year, 5 year). Aligns strategically with enterprise and business-specific initiatives.
• Manage and maintain procedural documentation ensuring that the Salesforce Cloud's developments meet City National Bank's policies and practices
• Defines the change management / user adoption strategy and metrics
• Supporting senior management in the development of workforce skill sets in order to meet transformation needs and achieve strategic goals
• Helps craft out the business case and resourcing needs to further expanded capabilities, including but not limited to agile scrum teams, effectiveness/capabilities functions, metrics and analytics, etc.
• Builds out metrics to track the business performance and operational achievements for the Salesforce Cloud
• Manages potential project roadblocks, risks, and issues, and ensuring timely and effective resolution
• Ensures team members (analysts, lead) are engaged on daily standup meetings, ensuring team is aligned with strategic and tactical vision of Salesforce wholistically
• Compiles monthly, quarterly and yearly analysis and summary of Salesforce Cloud development benefits at the enterprise level.
• Provides focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
• Holds team members accountable
• Provides guidance and direction to individual contributors & team leads
• Participates in hiring, counseling, termination, coaching on performance and development, and may recommend pay actions

Must-Have*

• Bachelor's Degree or equivalent
• 10+ years in technical or business Salesforce-related role
• 7 years of experience in a related field (financial services, sales, CRM/customer relationship management)
• 5+ years managing medium to large scale projects
• 5+ years Supervisory experience required

Skills and Knowledge

• Salesforce Certified Administrator Certification
• Salesforce Platform App Builder Certification

Compensation Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

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