Commercial Card Account Specialist II Job Listing at City National Bank in Los Angeles, CA (Job ID 87491)

Description

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

The Responsibilities

• Support Line colleagues in providing superior service to clients, interfacing with all levels of management
• Onboarding both Consumer and Commercial Credit Cards in the TSYS Credit Card System.
• Set up Commercial Card Clients to the CentreSuite online banking platform.
• Assist client in completing the following CentreSuite (aka Commercial Card Online/CCO) online platform tasks and educate clients to self-service as much as possible:
• Unlock passwords
• Set up users on CCO
• Order cards (rush and no rush)
• Inquiries on non-fraud disputed charges and decline reasoning ◦ Payment questions in regards to CCO
• Problem solve for various error messages in regards to CCO (expense reports, standard reports, statement images)
• Add and maintain alerts ◦ Download user reports (internal)
• Other tasks as needed • Compliance – CNB CBTs and legal regulatory changes we need to adhere to.
• Assist with other Card Product support as needed • Provide support with all aspects of the Credit Card Operations group; including both Commercial and Consumer
• Provide ongoing education and support to existing clients not currently utilizing CCO.

The Qualifications

• Minimum 2 years of banking experience with minimum 1 year of Credit Card Operations experience
• Minimum 1 year of experience supporting and maintaining Commercial Credit Cards
• Minimum 1 year of experience Onboarding and/or Maintaining Credit Cards via the TSYS Credit Card System. (Both TS1 and TS2 module experience preferred).
• Minimum 6 mos. experience servicing clients via the CentreSuite online banking platform for Commercial Credit Cards.
• Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Access, etc)
• High School Diploma or equivalent required.
• Bachelor's Degree or equivalent preferred.

This is the pay range that Magnit reasonably expects to pay for this position: $27.18/hour - $29.14/hour

Benefits: Medical, Dental, Vision, 401K