Description
JOB PURPOSE
The State Student Systems Administrator will be responsible for supporting the state and school teams for all student system's needs. In addition, partner with vendors and the national systems team to maintain operational systems and staff/student access.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinates with all shareholders in supporting day to day operations of the educational systems for assigned state.
- Provides technical support and coordinates onboarding and training to state and school staff for all assigned systems.
- Manages student system helpdesk tickets for all shareholders in the assigned state and escalates tickets to the correct vendor and/or escalation team as needed.
- Trains and supports staff on change management, helpdesk and other procedures as needed.
- Directly supports each school for state reporting data submissions and partners with the PowerSchool SIS Administrator to ensure the student information system is configured correctly for full funding.
- Work with staff and various department team members on projects, data requests, data analysis, reporting, and custom reports as needed.
- Partners with end users and department managers to ensure data is available, reliable, consistent, accessible, and secure.
**MAY PERFORM OTHER DUTIES AS ASSIGNED**
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.
SKILLS AND KNOWLEDGE
- Must have prior experience with PowerSchool and Clever.
- Learning management system and other educational applications experience a plus.
- Proficient in Microsoft Word and PowerPoint.
- Advanced Excel skills
JOB REQUIREMENTS
- Bachelor's degree in education, computer science or related area or equivalent experience.
- 3+ years of experience managing a PowerSchool/PowerTeacher student information system and gradebook.
- Experience in reporting data submissions for State for various departments
- Highly detail-oriented with the ability to manage daily activities and short/long-term projects under pressure with accuracy and responsiveness
- Experience in working in an education setting or similar environment.
- Proficient in verbal and written English and strong interpersonal skills.
- Flexible work schedule, as needed to solve service issues.
- Ability to work under limited supervision following standardized practices and/or methods.
WORK ENVIRONMENT
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
- Usual office working conditions.
- No physical exertion required.
- Travel within or outside of state.
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.
TERMS OF EMPLOYMENT
Salary and benefits shall be paid consistent with EduServe's salary and benefit policy. Length of the work year and hours of employment shall be those established by EduServe.
FLSA OVERTIME CATEGORY
Job is exempt from the overtime provisions of the Fair Labor Standards Act.
EVALUATION
Performance will be evaluated in accordance with EduServe's policy.
DECLARATION
The EduServe's Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by Human Resources Department will be subject to disciplinary action up to and including termination.
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