IT Desktop & Field Services (Manchester, CT) Job Listing at Bob's Discount Furniture in Manchester, CT (Job ID R-27463)

Description

The IT Desktop & Field Services role is responsible for ensuring that the company's office systems, applications, network, telecommunications, end user devices and associated equipment run smoothly by receiving, prioritizing, documenting and actively resolving end user help requests. Provide technical, software, hardware, and network support to our Corporate, Retail and Distribution Center Locations. This position will be based in our Manchester, CT headquarters with the expectation of being onsite daily. Occasional travel to local stores and distribution center as needed.

Who We Are

At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with over 180 stores!

How We Will Support You

At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
• 401(k) Profit Sharing Plan with a Generous Company match!
• Pet Insurance to help keep your furry friends happy and healthy
• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
• Financial Planning, Voluntary Legal Benefits and Wellness Plans
• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
• Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
• And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB'S

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

• Responsible for On Site Level II Technical Support of our Corporate Office, and for Distribution Centers, Depots, and Retail Locations remotely from headquarters.
• This person would be the IT liaison to corporate office users keeping IT Management updated on issues.
• Work remotely with our Infrastructure and Networking Teams to be the onsite technician at headquarters to troubleshoot and remediate any on-site issues. Wireless Access and Performance, Printing Issues, Connectivity, etc.
• Works independently
• Responds to and logs requests for technical assistance in person, via phone and electronically.
• Diagnoses and resolves technical hardware and software issues.
• Work with IT vendors on technology deployments and refreshes.
• Research problems using available information resources.
• Identify and escalate situations requiring urgent attention.
• Tracks and routes problems and requests, and documents resolutions
• Perform hands on fixes at the desk top level including installing, upgrading and troubleshooting end user hardware and software.
• Stays current with system information, changes, and updates.
• Support ongoing maintenance of corporate conference room systems (MS Teams, Barco Clickshare)
• Image and configure laptops and other devices, deploy to users locally or remotely and ensure functionality.

Required Qualifications

• MIS Degree or 3-5 years in a Desktop Support Role
• In depth knowledge of Microsoft operating systems and applications, including M365.
• Basic knowledge of Citrix technologies
• Ability to perform maintenance on laptop, PC and printer hardware including replacing defective parts.

• Excellent people skills with the ability to explain to and guide end users through troubleshooting over the phone or in person.
• Strong analytical and problem-solving skills
• Ability to work collaboratively within a team.
• Excellent Driving Record
• Excellent organizational skills with ability to multi-task, plan and prioritize in a high-volume environment with competing demands.
• Must be able to lift 50 lbs.

Preferred Qualifications

• Industry related degree is preferred.
• Knowledge of SAP software and IT certifications are a plus.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentaquisitionsteam@mybobs.com .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.