Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The DSOM product line includes BMC's industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees' innovative ideas. So, if Innovation is close to your heart – this is the place for you! Join the BMC SEAL Team and elevate your career as a trusted advisor and technical expert. In this customer-focused role, you'll work hands-on with cutting-edge BMC products, including the Helix suite, to solve complex challenges, deliver enablement workshops, conduct architecture reviews, and drive real value for our customers. Collaborating directly with R&D, you'll shape product design, usability, and innovation while showcasing your expertise through demos, proof-of-value exercises, and strategic initiatives. This is your chance to deepen your technical mastery, influence product direction, and help customers maximize their investments with BMC—all while advancing your own career.
As a Lead Product Developer specializing in Service Management and Service Operations, you will help customers solve technical challenges and expand the value they derive from our products by understanding their use cases and recommending innovative solutions.
Here's how you'll contribute to BMC's and your own success in this exciting role:
- Proactively support top-tier customers by driving value realization through architecture reviews, best practices, product enablement, and the development of MVPs/POCs.
- Collaborate with account and field teams on customer activities, including proof-of-value exercises, demos, and trials.
- Demonstrate creativity and passion for quality by enhancing our products and ensuring customer success.
- Leverage excellent problem-solving, debugging, analytical, and communication skills to resolve complex challenges.
- Continuously learn new BMC products and technologies to support successful release delivery and customer satisfaction.
- Analyze complex problems, ensuring timely access to all necessary data for effective resolution.
- Collect and translate business and technical requirements into actionable BMC capabilities, building strong business cases to justify investments.
- Develop and deliver customized technical presentations to illustrate how BMC's solutions address customer pain points and create measurable value.
- Actively engage in initiatives to improve the customer experience and the overall portfolio.
To ensure you're set up for success, you will bring the following skillset & experience:
- 10+ years of technical job experience in the IT industry
- Bachelor's degree in Computer Science or related discipline
- Ability to communicate technical and business information to a varied audience (technical and non-technical customers)
- Expertise with a programming language such as Python or Java.
- Experience using cloud computing (AWS, Azure, Open Stack) and docker/container-based technologies
- Understanding of Generative AI, Large Language Models, Agentic AI, and other AI/ML concepts
- Excellent verbal, written, and interpersonal communication skills.
- Up to 10% travel may be required, based on our customer engagements.
Whilst these are nice to have, our team can help you develop in the following skills:
- Experience working in an enterprise-type software consulting, implementation, support, or training
- Knowledge and understanding of at least one database such as Oracle or PostgreSQL
- Proficient in debugging and troubleshooting complex systems and customer issues
- Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible
- Any experience with APM, monitoring automation tools
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.Looking for more details about our benefits? You can also learn all about them by clicking on the following link: https://guide.mybmcbenefits.com/
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $125,400 - $209,000
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