Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.
Who we are and what we do
We're not new to the world of IT management solutions and services, but our attitude is. We have the clout of proven market leadership. But we also have the energy, optimism, opportunities and private financial backing that makes us feel and act more like a start-up that knows no limits.
For you, that means the chance to do more and be more, not only making incredible things happen with technology but also reinventing the BMC business right now.
A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That's BMC.
What the analysts say
We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.
What we offer
- We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
- You'll work in a sales order team which is known for its excellence in delivery.
- We have a compensation structure designed for high performers, with all the perks you'd expect and some that will surprise you.
- We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
- We foster a culturally diverse, dynamic, and fun working environment—our employees' comfort and quality of life are critical to company success.
- We've created flexible workspaces that encourage creativity and teamwork—including work-from-home opportunities for those who want them.
- We give our employees outstanding benefits that allow you to make strategic choices for you and your family.
As a Order Services Coordinator you'll be responsible for:
- Order Processing – Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow.
- Working flexible hours due to a fluctuating business environment.
- Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or US-Gaap policies and procedures
- Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
- Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies
- Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support applicable to the Order to Cash process
- Is involved or conducts audits of sales orders in Oracle for proper revenue allocations
- Prepares and provides customer invoices, addresses and resolve invoicing issues
- Creates Maintenance (support) credits
- Processes contractual documentation; ensure all required documentation are present and monitor originals
- Communicates products and shipping concerns to product marketing operations and product distributions
- Communicates application or process defects to appropriate IT and business process owners
- Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
- May be involved in design and acceptance testing of BMC Order Services applications
- Create process documents and amend existing processes documents to drive consistency
- Minimum of 2 to 5 years' experience in a similar job of customer support, sales support or functional coordinator role
- Degree graduate in a business or IT discipline.
- Strong knowledge of the EMEA region, having worked with an EMEA scope.
- Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements.
- Large, multinational company business experience required
- Knowledge of and proven experience in relevant domains
- Demonstrated experience in influencing and managing change
- Demonstrated ability to work in a team in a very dynamic and virtual environment
- Ability to work in flexible working hours
- Proficiency in a foreign language is a plus
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €30,600 - €51,000
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