Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC! Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- To provide day-by-day support for desktop and laptop, on-site or ‘remote support' to end-users for India locations. The normal working hours would be India general or EMEA shift
- Effective communication and ability to solve issues of business leaders and executives
- Strong knowledge of MacOS, MAC hardware, Windows, and Mobile support
- Hands-on experience with Incident management by responding, documenting, customer communication and closure of incoming tickets as per agreed SLA and meeting other organizational KPIs like CSAT, MTTR etc.
- Active participation in employee Onboarding/Off-boarding process, PC Refresh program and old IT hardware reclamation as per best practices
- Typically, you shall provide support across hardware and software issues for Windows and MAC.
- Responsible for handling issues related to new mobile devices (MDM), VPN, O365, printer, endpoint backup, business applications and cross-functional team coordination as and when needed
- Strong believer in innovation by coming up with new technology solutions and driving automation as and when needed
- Active participation in ongoing IT projects and meeting deadlines by completing tasks on time
- Effective documentation of processes, and policies and keeping them up to date
- Ability to work under pressure to meet deadlines by doing multitasking.,
- Proficiency in Windows 11 and macOS (latest version)
- Expertise in Microsoft Office O365 Suite
- Basic knowledge of Process Automation
- Skilled in endpoint hardware troubleshooting
- Active Directory administration (user/server permissions)
- Familiarity with Microsoft Teams and Skype for Business
- Experience with virtual desktops (AWS Workspace, VMware, Parallels)
- Knowledge of MDM solutions (Airwatch)
- Proficient in security tools (McAfee, CrowdStrike, Bitlocker encryption)
- Familiarity with endpoint management (BCM, JAMF)
- Understanding of Incident Management and ITIL practices
- Experience with ticketing systems (Remedy, JIRA)
Whilst these are nice to have, our team can help you develop in the following skills:
- Proactive: Comfortable working on your own initiative, anticipate trending issues before they happen and be vocal when requiring assistance or simply wishing to share/discuss.
- Flexibility: Willingness to adapt to the constantly changing demands of the business.
- Virtual Team Player: You will be an integral part of our global team spread across various locations so you should be comfortable reaching out and working in a truly virtual and collaborative team environment.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 892,900 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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