AI Expert Job Listing at BMC Software in MH (Job ID 43939)

Description

"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BU Description  We are Technology and Automation team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization.

Job Summary

We are seeking an AI Business Analyst with expertise in Conversational AI, Generative AI, NLP, LLMs and AI-driven automation. This role will involve leading AI solution discovery meetings, gathering business requirements, and defining AI-powered workflows to enhance customer experience (CX) and employee experience (EX). The AI Analyst will collaborate closely with key stakeholders in IT, Finance, Marketing, Sales, Customer Success, R&D, and Operations to align AI solutions with business needs.

A highly motivated individual with a strong desire to make a difference and continuously improve AI capabilities will thrive in this role. Prior experience in a SaaS company is highly desirable, and familiarity with AI agents is an advantage.

Key Skills & Responsibilities

• Experience in LLMs, NLP, AI Chatbots, and AI process automation
• Experience working with AI engineers, data scientists, and stakeholders to develop AI chatbots, virtual assistants, and automation workflows and deliver AI-driven insights
• Strong communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Be able to communicate and present effectively to stakeholders.
• Gather and document functional and technical requirements for AI-powered automation
• Stay up to date with advancements in AI, machine learning, Agents, and data analytics techniques to continuously improve processes and solutions.
• Establish best practices, standards, and methodologies for data science and AI projects.
• Drive the adoption of cutting-edge technologies and methodologies in the field of AI and machine learning
• Change Management: strong ability to influence and make a case for change, to individual contributors and leaders, and make change stick.
• Value Realization: be able to show sustained value realization and business results

Technical skills:

• Proficiency in AI/GenAI technologies and frameworks.
• Experience with machine learning models and MLOps practices.
• Familiarity with OpenAI and its applications in generative AI.
• Strong programming skills in Python, R, or Java.
• Experience of a modern Tech stack, and the force.com platform with tools such as Eloqua, Gainsight, SFDC, Certinia, and Microsoft automation platform 

Preferred Experience

• 3-5+ years of experience as a Business Analyst/Technical BA in Conversational AI, Generative AI or AI-driven automation projects
• Deep understanding of AI technologies and their business applications
• Knowledge of data privacy regulations and ethical considerations in AI.
• Strong problem-solving skills and ability to communicate insights effectively.
• Experience working with cross-functional teams, including business stakeholders, IT, and data engineers.
• Will have worked in a global organization, spanning time zones and geographies

Why Join Us?

• Work on transformative AI automation projects that redefine business processes.
• Collaborate with data scientists and lead AI strategy and make significant impact.
• Contribute to the future of Conversational & Generative AI solutions.

If you are passionate about AI and driving business insights, we'd love to hear from you!

Our commitment to you! 

 

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

CA-DN

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