Description
JOB PURPOSE OR MISSION Performs business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining. Determines best practices and develops actionable insights and recommendations for the current business operations. Works directly with the internal or external client to identify analytical requirements. May help to produce ad hoc data and reports. May assist in implementing or developing systems to capture business operation information.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
Takes initiative in living our Everyday Excellence values and vital signs.
Takes initiative in identifying customer needs before the customer asks.
Participates in teamwork willingly and with enthusiasm.
Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
Keeps customers informed, answers customer questions and anticipates information needs of customers
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
Maintains accurate and reliable patient/organizational records.
Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
Initiates or redesigns to continuously improve work processes.
Contributes ideas and suggestions to improve approaches to work processes.
Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
Effectively manages time and resources
Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
Consistently looks for and uses resource saving processes
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
Employee proactively reports errors, potential errors, injuries or potential injuries.
Employee demonstrates departmental specific patient and employee safety standards at all times.
Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
Analyzes and evaluates present and proposed business procedures or problems to define data processing needs within assigned functional area(s).
PERFORMANCE STANDARDS:
Researches and recommends hardware and software development, purchase, and use.
Selects among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Works as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
Conducts technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
Provides application support to ensure functionality in assigned area(s).
PERFORMANCE STANDARDS:
Installs software version upgrades and/or service packs as needed within specified timeframes, including testing, debugging and conversions.
Prepares and maintains appropriate documentation, as required.
Functions as lead for updating and maintaining Charge Description Master, Service Master, Accommodation Master, and other key applications as assigned.
Researches and resolves problems and/or software limitations, as necessary to maintain functionality of the applications.
Develops and/or produces complex reports as needed (daily, weekly, month-end, etc.).
Strategically plans system downtime to minimize any disruptions to the normal course of business.
Serves as resource for application users within assigned functional area(s).
PERFORMANCE STANDARDS:
Serves as primary liaison between software vendor(s) and internal customers and keeps all abreast of program updates, added features, problems error resolution, etc.
Designs, develops and implements training programs for internal customers for software utilization and customized report development as needed.
Constantly increases knowledge of applicable software applications and/or functional area(s), through classes, seminars, and all available training opportunities.
Actively participates in departmental meetings, to gain knowledge and apply such knowledge to more effectively and efficiently use software applications.
Performs all other duties as assigned.
Requirements
EXPERIENCE REQUIREMENTS
Previous experience in a healthcare setting preferred
EDUCATIONAL REQUIREMENTS
Bachelors in Information Technology, Business, Analytics and/or equivalent knowledge or experience
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Experience with MS Access, SQL, MS SQL Server 2012, and SSIS preferred.
Strong knowledge of data querying, extraction, and manipulation preferred.
Experience with SSRS preferred.
Experience with TIBCO Spotfire or Power BI preferred.
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