Description
JOB PURPOSE OR MISSION: Performs food/beverage service tasks under general supervision in a food service area; washes and cleans assigned utensils, area and equipment; receives, stores and disburses foodstuffs and supplies. Performs duties appropriately for the age population served, as defined in the department's scope of service.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
• Effectively manages time and resources
• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
• Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Provides superior-quality food/beverage service.
PERFORMANCE STANDARDS:
• Creates warm and inviting atmosphere by welcoming customers into coffee shop, responding to customer needs, and thanking customers for their patronage.
• Provides high-quality beverages and food items consistently, according to established standards.
• Interacts with customers to determine preferences and utilizes product knowledge to fulfill customers' desires.
• Looks for, and originates, opportunities to create enthusiasm and satisfaction in customers; helps create and maintain branding of BRG coffee shops.
2. Maintains working area according to established infection control/safety/customer service policies.
PERFORMANCE STANDARDS:
• Maintains a safe, sanitary and orderly work area at all times.
• Sets up and operates dish machine to clean dishes, trays, silverware, glassware, and other utensils; inspects cleaned items to ensure proper sanitation and quality before utilizing for customers.
• Utilizes equipment appropriately and safely.
• Observes sanitation procedures before handling utensils or food items.
• Retrieves, collects and transports a variety of food service supplies and equipment as directed.
• Collects, sorts and disposes of trash, cans, bottles and similar debris and transports to disposal area as needed.
3. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS
Previous food service experience preferred.
EDUCATIONAL REQUIREMENTS
High School Diploma or GED preferred.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, handling wastes, sharps and linens, PPE, exposure control plans, hand washing, environmental rounds to ensure safety, and clinical alarms for all age groups.
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