Description
1. Provide consistently exceptional care at all times.
2. Provides leadership and guidance to employees in order to ensure we provide consistently exceptional care for our patients. Works with department management to promote a Just Culture for our employees.
3. Facilitates, reviews, and approves the budget for Laboratory Service areas, including estimates of future personnel and equipment needs; ensures that hospital resources are optimally utilized through participating in strategic planning and financial budgeting processes, and development of practices that achieve specific objectives and resolution of unfavorable performance variances; provides leadership and implements strategies to provide cost effective quality care.
4. Reviews appropriate financial reports and makes appropriate modifications in Laboratory Services to reduce costs associated with supplies, staffing, and service agreements and/or identifies sound alternatives for purchasing equipment and supplies.
5. Demonstrates effective communication, conflict resolution, consultation, negotiation and collaboration skills; provides coaching, mentoring, support and consultation to managers, colleagues, and staff; serves as a role model in professional behavior and leadership skills, problem-solving ability and interpersonal skills.
6. Delegates authority and accountability to staff for clinical practice and patient care decisions that is consistent with professional standards, regulatory agencies and organizational policies and procedures. Facilitates staff-driven evaluation of practice and improvement using evidence-based practice, in collaboration with the medical director.
7. Collects and analyzes data related to quality or performance improvement projects that apply to the Laboratory services department. Utilizes data to develop process improvement projects.
8. Identifies patient and family needs of the populations served; recommends and/or develops new programs and services to meet those needs; assures that age specific equipment, supplies and educational resources are available for assigned units/services.
9. Collaborates with Administration, Department Directors and Physician Leaders to identify future opportunities, and define the direction of Laboratory services; develops, and implements plans to achieve identified goals in alignment with the organizational strategic plan, including efficiency and productivity.
10. Maintains an ongoing departmental Quality Improvement Plan and process consistent with the organizational Quality Management Plan; develops and implements unit specific standards, policies and procedures that guide and support the provision of patient-family centered care; continuously assesses and improves assigned departments' performance while enhancing service.
11. Participates in and/or chairs committees, work groups, and meetings as appropriate. Participates in organizational strategic planning as appropriate and facilitates strategic planning for Laboratory services.
12. Assures interdisciplinary performance improvement programs are active, maintained and ongoing. Promotes excellence in customer service, following up timely with all customers including patients, physicians, staff and vendors, ensuring issues have been satisfactorily handled. Collaborates to maintain a focus on providing excellent clinical services.
13. Maintains professional growth and development through seminars, workshops, in-services, current literature and professional affiliations to keep abreast of latest trends in fields of expertise; supports and promotes education and research for all levels of staff across the Laboratory departments.
14. Responds to the needs of the department by performing other duties, as assigned.
15. Succession planning and mentoring of lab assistant and clinical lab scientists to establish continuity of lab services.
Summary of Position:
This position is responsible for planning, organizing and directing the operations and staff (clinical and non-clinical) of the Laboratory Services including Laboratory, Pathology, and maintaining effective business relationships which promote the services of the division. Accountable for safe, effective patient-family centered care in alignment with the mission, vision and values of the organization.
Qualifications
Education:
• Bachelor's degree required in Clinical Laboratory Science or related field.
• Advanced degree (MBA/MHA) preferred.
Experience:
• Five years in a hospital Laboratory environment with at least 3 years of progressive leadership experience.
Knowledge/Skills/Abilities:
• Expert knowledge of current principles, practices, techniques, policies and procedures, practices and management of laboratory services as needed.
• Expert knowledge of principles and practices of effective management, supervision and leadership.
• Ability to analyze situations accurately and adopt an efficient course of action.
• Excellent customer service skills and the ability to establish working relationships with patients, staff and physicians.
• Ability to develop relationships with the various departments in order to establish a consistent and supportive process throughout the System.
• Highly effective collaboration skills, written and verbal communications skills.
• Knowledge of all federal, state and local regulatory requirements that apply to services rendered.
Certifications/Licensure:
• Current California CLS license or ability to obtain prior to start.
• Nevada Medical Technologist license or Nevada General Supervisor, Medical Technologist license or must have passed National exam (ASCP or AMT) and be able to obtain the aforementioned Nevada licensure within 6 months of start date.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Routine Hospital/Healthcare and administrative conditions
• Contact with patients and guests under a wide variety of circumstances
• Regularly exposed to the risk of blood borne diseases
• Exposure to infections and contagious disease
• Exposed to hazardous anesthetic agents, body fluids and waste
• Subject to hazards of flammable and explosive gases
• Exposure to chemicals known by the California Health Department to cause reproductive harm and cancer
• Subject to varying and unpredictable situations, including the handling of emergency or crisis situations
• Subject to pressure due to irregular hours, frequent interruptions and stressful situations due to multiple demands
• Occasional travel to various health system locations.
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