Description
Veterinary Assistant and Client Service Coordinator Careers at Banfield Pet Hospital
For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant and Client Service Coordinator. While working closely with other pet health care professionals at Banfield, you'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you'll have access to a variety of learning and development opportunities along the way.
Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care.
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred.
Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.
A Day in the Life of a Banfield Veterinary Assistant
The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include:
· Helping maintain the flow of patients
· Communicating with the veterinarian and vet techs
· Carrying out or setting up procedures that do not require veterinarian or vet tech assistance
· Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized
· Educating clients about our Optimum Wellness Plans® and the importance of preventive care
· Mentoring other members of the hospital team
As a Client Service Coordinator
.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
· Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
· Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
· Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
· Conduct administrative functions as necessary.
· Other job duties as assigned.
Commitment Beyond Qualifications
Every associate has an important contribution to make to the veterinary team. We're looking for individuals who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom – as their guide. In addition, our Vet Assistants and Client Service Coordinators are:
· Action Oriented
· Customer Focused
· Good Listeners
· Effective Communicators
Caring for Those Who Care: When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family—including your pets.
Personal Health, Savings, and Wellness Benefits
Every team member needs to be appreciated. All team members receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.
Potential as Big as Your Passion
Whether you're a new to the field, or have been working for years or are changing careers, we'll support your professional growth with:
· Performance development plans designed to help you reach your established careers goals
· Relevant learning opportunities
· Networking events · Ways to offer your skills to your community
A Support Structure That Helps You Thrive
We've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine
Start your Banfield Career as a Veterinary Assistant/ Client Service Coordinator
Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession.
View the full job description or if you're ready to make your move, apply today!
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
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