Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. ENTERPRISE ACCOUNT MANAGEMENT TECHNICIAN Job Location: Division of Technology Services
1400 West Washington Street, Phoenix, Arizona 85007 Posting Details: Salary: $51,625.39 to $66,550.22
Grade: 23
Closing Date: March 16, 2025 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as an Enterprise Account Management Technician. This position is responsible for the creation, management, and termination of access to various in-house developed and commercial off-the-self systems. Responsibilities include handling requests through the current ticketing system, participating in meetings, and adhering to the agency's change management practices.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
• Supports the business as subject matter expert for accounts used within the DES systems and environments.
• Identifies opportunities for use of solutions to improve efficiency and reduce waste. Creates and maintains standard work and process documentation.
• Processes, documents, and coordinates resolution of trouble calls with help desk.
• Ensures compliance with standards for systems software and documentation.
• Follows applicable policies to ensure compliance related to enterprise accounts during maintenance. This includes, but is not limited to, account creation, termination, deletion, transfer, and modification.
• Responds promptly to customer needs and takes a customer-centric approach to problem solving.
• Monitors reports and logs to ensure policies and work standards are followed.
• Categorizes, isolates, and resolves system problems.
• Implements software patches, security fixes, and tests and validates modified system configurations.
Knowledge of:
• Infrastructure technologies and in-house developed applications utilized in the enterprise.
• Information security technologies in the areas of risk assessment, compliance and vulnerability management.
• Various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Regularly providing specific instructions to complete tasks; regularly participating in reviews of assigned and completed tasks.
• Information system configuration management.
Skills In:
• Soliciting customer feedback to improve service, responding to requests for service and assistance.
• Identifying opportunities for use of solutions to improve efficiency and reduce waste.
• Working within guidelines of established methods.
• Obtaining, clarifying and providing information within established parameters.
• Customer service.
• Excellent interpersonal, written and oral communication
• Advanced troubleshooting.
• Responding promptly to customer needs, taking a customer-centric approach to problem solving.
• Meeting commitments and managing difficult or emotional customer situations.
Ability to:
• Build strong relationships inside and outside the organization.
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly.
• Develop and write technical documentation.
• Prioritize and plan work activities set goals and objectives, use time efficiently, and communicate activities and results as appropriate.
• Focus on solving conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to others' ideas and try new things.
This ideal candidate for this position will have:
• Bachelor's Degree or 3 or more years of experience in Systems Administration (or equivalent experience).
• Experience with Active Directory Account Management, Okta Account Management, Mainframe Account management, or custom application account management.
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
Benefits:The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us at 480-536-3791 or OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
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