Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. QA INCIDENT MANAGEMENT SPECIALIST Job Location: Address: Division of Developmental Disabilities (DDD)
125 East Elliot Road, Chandler, Arizona 85225 Posting Details: Salary: $43,000 - $45,000
Grade: 18
Closing Date: October 5, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a QA Incident Management Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
This position is primarily responsible for conducting investigations within established timelines involving Division members while demonstrating the ability to remain objective, maintain confidentiality, have expertise regarding the situation, and have no conflict involving the situation. The QA Specialist reviews the Qualified Vendor/Service Providers Incident reports, as well as reviews other records maintained in the provision of services. This position interviews involved parties and if other agencies are involved, coordinates investigation efforts with these entities as assigned by the supervisor. The position plays a key role in the purpose of incident management to assist in promoting the health, safety and welfare of individuals with developmental disabilities by investigating reports, tracking and trending of incidents, and develop recommendations of both individual specific and systemic corrective actions and prevention strategies and the monitoring thereof. In addition this position provides technical assistance to Qualified Vendors/Service Providers and Support coordinators in relation to Serious Incidents. The incumbent interfaces with protective services and law enforcement, etc.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Essential duties and responsibilities include but are not limited to:
• Coordination of investigations, conducting investigations, and completing investigation reports. Compile reports and send via interoffice mail to each support coordinator.
• Entry of incident report into the Incident Management Systems (IMS), notification of key personnel (including Support Coordination, Quality Assurance and Region Administration) of these incidents.
• Research each incident report through the Client Application of FOCUS and the District Employee Directory in order to ensure member, vendor and internal distribution information is correct.
• Conducts training and technical assistance for qualified vendors/service providers and division staff.
• Drives to and from licensed settings to complete health and safety reviews.
• Answers the incident reporting phone line and documents the calls via a call log, ensures entry into IMS. Follows up with the after hours emergency staff and the after hours administrator to ensure information is accurate and thorough for Quality Assurance review and possible entry into IMS.
• Follows up with vendors for written reports on incidents that were verbal notifications.
• Receives incident reports via fax, email and verbal notification. Performs initial review for seriousness and priority before compiling for Quality Assurance Review.
Knowledge of:
• Investigation and fact finding methods.
• Human Dynamics and organizational systems.
• Routine letter and memo composition.
Skills in:
• Oral and written communication.
• Ensuring conformity in day-to-day operations with department and division procedures.
• Working with material of a technical and/or confidential nature.
• Compiling, organizing, analyzing and interpreting data and information into report formats.
Ability to:
• Write, summarize and produce difficult and complex reports concisely
• Use various computer software applications (Word, Excel, Database systems, etc.).
• Assist with timely projects, reports, memos, etc.
• Learn, interpret and apply Department procedures needed to perform discretionary tasks.
The ideal candidate for this position will have:
• One (1) year of experience working with individuals with developmental disabilities or a vulnerable population. Experience conducting investigations is highly desirable. Experience utilizing various computer programs (e.g., Word, Excel, Database systems, etc.). In-state travel may be required.
• Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact Jared Dechantigny at 480-486-8723 or jdechantigny@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-486-8723 or jdechantigny@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
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